Customer Service Manager Jobs in New Haven, CT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Sr. Client Service Director, Medical & Scientific Communications
- Oxford, CT (13 miles from New Haven, CT)
- 2 days ago
- Oxford, CT (13 miles from New Haven, CT)
- 2 days ago
Sr. Client Service Director, Medical & Scientific Communications Job Summary Simpson Healthcare, an IQVIA Company, is an established scientific agency & dedicated partner to clients in the life...
Sr. Client Service Manager, Medical & Scientific Communications
- Oxford, CT (13 miles from New Haven, CT)
- 4 days ago
- Oxford, CT (13 miles from New Haven, CT)
- 4 days ago
IQVIA Sr. Client Service Manager, Medical & Scientific Communications in Oxford , Connecticut Sr. Client Service Manager, Medical & Scientific Communications Job Summary Simpson Healthcare, an...
Commercial Lines - Customer Care Center Account Manager I - Personal Lines
- Fairfield, CT (20 miles from New Haven, CT)
- 6 days ago
- Fairfield, CT (20 miles from New Haven, CT)
- 6 days ago
& Casualty Insurance License maintain license through continuing education according to state requirements Enhance your talents Providing outstanding service and developing strong relationships with...
- Trumbull, CT (14 miles from New Haven, CT)
- 6 days ago
- Trumbull, CT (14 miles from New Haven, CT)
- 6 days ago
HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has...
Client Service Director, Medical & Scientific Communications
- Oxford, CT (13 miles from New Haven, CT)
- 7 days ago
- Oxford, CT (13 miles from New Haven, CT)
- 7 days ago
Client Service Director, Medical & Scientific Communications Job Summary Simpson Healthcare, an IQVIA Company, is an established scientific agency & dedicated partner to clients in the life...
Sr. Client Services Director, Medical & Scientific Communications
- Oxford, CT (13 miles from New Haven, CT)
- 8 days ago
- Oxford, CT (13 miles from New Haven, CT)
- 8 days ago
Sr. Client Services Director, Medical & Scientific Communications Job Summary Simpson Healthcare, an IQVIA Company, is an established scientific agency & dedicated partner to clients in the life...
- North Haven, CT (6 miles from New Haven, CT)
- 12 days ago
- North Haven, CT (6 miles from New Haven, CT)
- 12 days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
Depot Customer Service Lead $20 hourly
- Stratford, CT (11 miles from New Haven, CT)
- 13 days ago
- Stratford, CT (11 miles from New Haven, CT)
- 13 days ago
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its...
Feel Good About Doing Good The Knights of Columbus is a tax-exempt Catholic fraternal benefit society that provides financial security to members and their families through our life insurance,...
- Middletown, CT (21 miles from New Haven, CT)
- 21 days ago
- Middletown, CT (21 miles from New Haven, CT)
- 21 days ago
HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has...
- Shelton, CT (10 miles from New Haven, CT)
- 22 days ago
- Shelton, CT (10 miles from New Haven, CT)
- 22 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Southington, CT (20 miles from New Haven, CT)
- 24 days ago
- Southington, CT (20 miles from New Haven, CT)
- 24 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- North Haven, CT (6 miles from New Haven, CT)
- 27 days ago
- North Haven, CT (6 miles from New Haven, CT)
- 27 days ago
Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will...
Full-Time Customer Service Supervisor
- Middletown, CT (21 miles from New Haven, CT)
- 30+ days ago
- Middletown, CT (21 miles from New Haven, CT)
- 30+ days ago
Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...
Customer Care Center - Account Manager I Personal Lines
- Fairfield, CT (20 miles from New Haven, CT)
- 30+ days ago
- Fairfield, CT (20 miles from New Haven, CT)
- 30+ days ago
& Casualty Insurance License maintain license through continuing education according to state requirements Enhance your talents Providing outstanding service and developing strong relationships with...
Demographic Data for New Haven, CT
Moving to New Haven, CT? Find some basic demographic data about New Haven, CT below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in New Haven, CT
Highest Education Level
Customer Service Managers in New Haven, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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