Customer Service Manager Jobs in Greenwich, CT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Lead - Part-Time
- Yonkers, NY (14 miles from Greenwich, CT)
- 1 day ago
- Yonkers, NY (14 miles from Greenwich, CT)
- 1 day ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Farmingdale, NY (23 miles from Greenwich, CT)
- 2 days ago
- Farmingdale, NY (23 miles from Greenwich, CT)
- 2 days ago
Pay Range $16.50 - $24.55PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing...
Customer Experience Manager - Danbury Fair Mall 8148
- Danbury, CT (24 miles from Greenwich, CT)
- 3 days ago
- Danbury, CT (24 miles from Greenwich, CT)
- 3 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Service Administrator
- Melville, NY (21 miles from Greenwich, CT)
- 4 days ago
- Melville, NY (21 miles from Greenwich, CT)
- 4 days ago
Our client, a manufacturer of electronic devices, based on Long Island, is looking for an experienced Customer Service Specialist who has significant experience in working with customer request...
Trade Account Manager - Insource, Eastern Standard Time
- Melville, NY (21 miles from Greenwich, CT)
- 5 days ago
- Melville, NY (21 miles from Greenwich, CT)
- 5 days ago
Henry Schein Trade Account Manager - Insource, Eastern Standard Time in Melville , New York Job Overview: The Trade Account Manager, InSource is responsible for consistently achieving 100% of...
Commercial Lines - Customer Care Center Account Manager I - Personal Lines
- Fairfield, CT (20 miles from Greenwich, CT)
- 6 days ago
- Fairfield, CT (20 miles from Greenwich, CT)
- 6 days ago
& Casualty Insurance License maintain license through continuing education according to state requirements Enhance your talents Providing outstanding service and developing strong relationships with...
Supervisor, Customer Service Brasseler Medical
- Melville, NY (21 miles from Greenwich, CT)
- 6 days ago
- Melville, NY (21 miles from Greenwich, CT)
- 6 days ago
Don't just work somewhere, join Brasseler and be a valued team member of a world-class health care organization! Our Culture: Provides a safe and welcoming environment where team members can...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)-Full Time
- Cos Cob, CT (2 miles from Greenwich, CT)
- 7 days ago
- Cos Cob, CT (2 miles from Greenwich, CT)
- 7 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Westbury, NY (17 miles from Greenwich, CT)
- 7 days ago
- Westbury, NY (17 miles from Greenwich, CT)
- 7 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Stamford, CT (4 miles from Greenwich, CT)
- 9 days ago
- Stamford, CT (4 miles from Greenwich, CT)
- 9 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Opening Statement Client...
- Commack, NY (22 miles from Greenwich, CT)
- 13 days ago
- Commack, NY (22 miles from Greenwich, CT)
- 13 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
- Stamford, CT (4 miles from Greenwich, CT)
- 13 days ago
- Stamford, CT (4 miles from Greenwich, CT)
- 13 days ago
Innovator. Entrepreneur. Able to see the big picture while working on the small details, manage multiple projects, and act as a subject matter expert. Did we just describe you? If so, consider...
- Stamford, CT (4 miles from Greenwich, CT)
- 14 days ago
- Stamford, CT (4 miles from Greenwich, CT)
- 14 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
- Plainview, NY (19 miles from Greenwich, CT)
- 15 days ago
- Plainview, NY (19 miles from Greenwich, CT)
- 15 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Customer Experience Manager - Victoria's Secret - Roosevelt Field - Garden City, NY
- Garden City, NY (21 miles from Greenwich, CT)
- 15 days ago
- Garden City, NY (21 miles from Greenwich, CT)
- 15 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
Demographic Data for Greenwich, CT
Moving to Greenwich, CT? Find some basic demographic data about Greenwich, CT below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Greenwich, CT
Highest Education Level
Customer Service Managers in Greenwich, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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