Customer Service Manager Jobs in Danbury, CT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
- Greenwich, CT (24 miles from Danbury, CT)
- 23 hours ago
- Greenwich, CT (24 miles from Danbury, CT)
- 23 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will provide overall leadership to the Customer Service & E-Commerce programs; this means you are...
Community Solutions Customer Experience Manager
- Stamford, CT (22 miles from Danbury, CT)
- 1 day ago
- Stamford, CT (22 miles from Danbury, CT)
- 1 day ago
JOB SUMMARY Responsible for understanding the overall user experience strategy and crafting business cases in order to align Spectrum Community Solutions (SCS) and the greater Charter enterprise....
Customer Service Supervisor/Human Resources Recruitment Coordinator
- Shelton, CT (18 miles from Danbury, CT)
- 2 days ago
- Shelton, CT (18 miles from Danbury, CT)
- 2 days ago
Our Company All Ways Caring HomeCare Overview The Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by...
Customer Service Supervisor - Full Time
- Fairfield, CT (17 miles from Danbury, CT)
- 2 days ago
- Fairfield, CT (17 miles from Danbury, CT)
- 2 days ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
- Milford, CT (24 miles from Danbury, CT)
- 3 days ago
- Milford, CT (24 miles from Danbury, CT)
- 3 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
- Norwalk, CT (17 miles from Danbury, CT)
- 4 days ago
- Norwalk, CT (17 miles from Danbury, CT)
- 4 days ago
Account Manager, Global Medical Education Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that drives growth? About the Team Elsevier is the...
Commercial Lines - Customer Care Center - Account Manager I
- Fairfield, CT (17 miles from Danbury, CT)
- 6 days ago
- Fairfield, CT (17 miles from Danbury, CT)
- 6 days ago
Commercial Lines - Customer Care Center - Account Manager I (2500388) Commercial Lines - Customer Care Center - Account Manager I - (2500388) US-OH-Fairfield Description Make a difference with a...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Croton on Hudson, NY (24 miles from Danbury, CT)
- 7 days ago
- Croton on Hudson, NY (24 miles from Danbury, CT)
- 7 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Danbury, CT
- 7 days ago
- Danbury, CT
- 7 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Bridgeport, CT (20 miles from Danbury, CT)
- 9 days ago
- Bridgeport, CT (20 miles from Danbury, CT)
- 9 days ago
Must have 2+ years of customer service and/or conflict resolution experience. 1+ year of customer service management experience....
- Milford, CT (24 miles from Danbury, CT)
- 10 days ago
- Milford, CT (24 miles from Danbury, CT)
- 10 days ago
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to...
- Shelton, CT (18 miles from Danbury, CT)
- 17 days ago
- Shelton, CT (18 miles from Danbury, CT)
- 17 days ago
Introduction Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses,...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Retail - FT - Customer Experience Manager - Includes Nights & Weekends - Yorktown Heights NY
- Yorktown Heights, NY (17 miles from Danbury, CT)
- 19 days ago
- Yorktown Heights, NY (17 miles from Danbury, CT)
- 19 days ago
Store - YORKTOWN HEIGHTS, NYDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Demographic Data for Danbury, CT
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Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Danbury, CT
Highest Education Level
Customer Service Managers in Danbury, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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