Customer Service Manager Jobs in Santa Clara, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- San Carlos, CA (20 miles from Santa Clara, CA)
- 19 hours ago
- San Carlos, CA (20 miles from Santa Clara, CA)
- 19 hours ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
Store Support Supervisor (Customer Service, Front End Support)
- Foster City, CA (22 miles from Santa Clara, CA)
- 19 hours ago
- Foster City, CA (22 miles from Santa Clara, CA)
- 19 hours ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
- San Jose, CA (3 miles from Santa Clara, CA)
- 1 day ago
- San Jose, CA (3 miles from Santa Clara, CA)
- 1 day ago
Req ID: 126128 Remote Position: Yes Region: Americas Country: USA **Summary** This is an exciting opportunity in Celestica's Hardware Platform Solutions (HPS) to make a positive impact and be part...
Senior Engineering Manager - Customer Support
- San Jose, CA (3 miles from Santa Clara, CA)
- 1 day ago
- San Jose, CA (3 miles from Santa Clara, CA)
- 1 day ago
What you can expect Zoom is seeking a Senior Engineering Manager - Customer Support to lead a team developing and supporting solutions for the Customer Support platform. The role involves...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Mountain View, CA (7 miles from Santa Clara, CA)
- 1 day ago
- Mountain View, CA (7 miles from Santa Clara, CA)
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Service Coordinator # 4199
- Menlo Park, CA (14 miles from Santa Clara, CA)
- 3 days ago
- Menlo Park, CA (14 miles from Santa Clara, CA)
- 3 days ago
Identify process improvement opportunities and report them to customer service management. Adhere to Standard Operating Procedures (SOPs) related to customer service....
Senior Customer Success Manager
- San Jose, CA (3 miles from Santa Clara, CA)
- 4 days ago
- San Jose, CA (3 miles from Santa Clara, CA)
- 4 days ago
About the Role At Datagrid.com, we empower businesses with cutting-edge data infrastructure and AI-driven solutions to streamline workflows, optimize operations, and unlock powerful insights. Our...
- Hayward, CA (23 miles from Santa Clara, CA)
- 5 days ago
- Hayward, CA (23 miles from Santa Clara, CA)
- 5 days ago
Client Success Manager, Paid Search Skai (formally Kenshoo) is looking for the best and the brightest to join our rapidly growing team.We're proud of our industry-leading digital marketing...
Client Success Manager-Retail Media
- Hayward, CA (23 miles from Santa Clara, CA)
- 5 days ago
- Hayward, CA (23 miles from Santa Clara, CA)
- 5 days ago
Retail CSM The Retail Client Success Manager is responsible for overseeing all facets of client utilization of the Skai management platform. The CSM is ultimately accountable for clients'...
Client Success Manager, eCommerce
- Palo Alto, CA (12 miles from Santa Clara, CA)
- 5 days ago
- Palo Alto, CA (12 miles from Santa Clara, CA)
- 5 days ago
About AppLovin AppLovin makes technologies that help businesses of every size connect to their ideal customers. The company provides end-to-end software and AI solutions for businesses to reach,...
Airport Customer Service Supervisor
- San Jose, CA (3 miles from Santa Clara, CA)
- 6 days ago
- San Jose, CA (3 miles from Santa Clara, CA)
- 6 days ago
Airport Customer Service Supervisor CASJC - NK, 1701 Airport Blvd, San Jose, California, United States of America Req #599 Monday, June 24, 2024 GAT is seeking dynamic individuals to join its team...
Customer Experience Manager - Part Time - Closing Shifts
- Mountain View, CA (7 miles from Santa Clara, CA)
- 6 days ago
- Mountain View, CA (7 miles from Santa Clara, CA)
- 6 days ago
Store - BAY-MOUNTAIN VIEW, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Client Service Coordinator - 5130 SJ Meridian
- San Jose, CA (3 miles from Santa Clara, CA)
- 6 days ago
- San Jose, CA (3 miles from Santa Clara, CA)
- 6 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Live and exemplify the...
- San Jose, CA (3 miles from Santa Clara, CA)
- 7 days ago
- San Jose, CA (3 miles from Santa Clara, CA)
- 7 days ago
Job Posting Start Date 04-10-2025 Job Posting End Date 06-23-2025 Job Summary To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a/an...
Assistant Director Customer Service, Special Programs and Outreach
- Santa Cruz, CA (22 miles from Santa Clara, CA)
- 7 days ago
- Santa Cruz, CA (22 miles from Santa Clara, CA)
- 7 days ago
Assistant Director Customer Service, Special Programs and Outreach 4.3 4.3 out of 5 stars Santa Cruz, CA 95064 Hybrid work Assistant Director Customer Service, Special Programs and Outreach...
Demographic Data for Santa Clara, CA
Moving to Santa Clara, CA? Find some basic demographic data about Santa Clara, CA below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Santa Clara, CA
Highest Education Level
Customer Service Managers in Santa Clara, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Listening
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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