Customer Service Manager Jobs in Santa Clara, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Retail Customer Service Supervisor (Front End Supervisor)
- Santa Clara, CA
- 9 hours ago
- Santa Clara, CA
- 9 hours ago
MICRO CENTER is the nations leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
Associate Manager - Client Services
- Sunnyvale, CA (4 miles from Santa Clara, CA)
- 3 hours ago
- Sunnyvale, CA (4 miles from Santa Clara, CA)
- 3 hours ago
Infosys is seeking an Associate Manager of Client Services. The Associate ManagerClient Services (AMCS) is responsible for all client interfaces within the assigned account scope. The AMCS works...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Atherton, CA (15 miles from Santa Clara, CA)
- 1 day ago
- Atherton, CA (15 miles from Santa Clara, CA)
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Success Manager We are looking for a motivated and proactive Customer Success Manager to support our customers throughout their onboarding and product launch at their business. In this...
Customer Success Manager, Taara
- Mountain View, CA (7 miles from Santa Clara, CA)
- 5 days ago
- Mountain View, CA (7 miles from Santa Clara, CA)
- 5 days ago
About the Team: Project Taara is focused on delivering high-throughput and long-range connectivity via free-space optical communication (FSOC) links that use light (eye-safe lasers) propagating...
- Fremont, CA (14 miles from Santa Clara, CA)
- 7 days ago
- Fremont, CA (14 miles from Santa Clara, CA)
- 7 days ago
Job Description Overview: The Customer Care Coordinator provides high-level support in a Level 4 escalation environment, ensuring superior customer service and technical assistance. This role...
- Hayward, CA (23 miles from Santa Clara, CA)
- 7 days ago
- Hayward, CA (23 miles from Santa Clara, CA)
- 7 days ago
Reporting directly to the Regional Customer Service Manager, you will oversee and coordinate essential functions within our centralized customer support team....
- Cupertino, CA (8 miles from Santa Clara, CA)
- 8 days ago
- Cupertino, CA (8 miles from Santa Clara, CA)
- 8 days ago
Store - S.JOS-CUPERTINO, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- San Jose, CA (3 miles from Santa Clara, CA)
- 8 days ago
- San Jose, CA (3 miles from Santa Clara, CA)
- 8 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Product Manager, Customer Service
- Los Gatos, CA (8 miles from Santa Clara, CA)
- 8 days ago
- Los Gatos, CA (8 miles from Santa Clara, CA)
- 8 days ago
Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and...
- Hayward, CA (23 miles from Santa Clara, CA)
- 9 days ago
- Hayward, CA (23 miles from Santa Clara, CA)
- 9 days ago
Job Type Full-time Description Auto Driveaway, one of the largest professional driveaway companies in the US, is seeking an energetic, customer-focused Account Manager to join our team in Hayward,...
- Menlo Park, CA (14 miles from Santa Clara, CA)
- 10 days ago
- Menlo Park, CA (14 miles from Santa Clara, CA)
- 10 days ago
A Leading Edge AI Platform Company Customer Support Manager A Leading Edge AI Platform Company Full time Location Menlo Park, CA, United States (Remote) Work environment Remote Expected pay amount...
- San Jose, CA (3 miles from Santa Clara, CA)
- 10 days ago
- San Jose, CA (3 miles from Santa Clara, CA)
- 10 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Account Manager (Oakland or Hayward Area)
- Hayward, CA (23 miles from Santa Clara, CA)
- 11 days ago
- Hayward, CA (23 miles from Santa Clara, CA)
- 11 days ago
WM Account Manager (Oakland or Hayward Area) in Hayward , California As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to...
Product Manager - Customer Success
- San Jose, CA (3 miles from Santa Clara, CA)
- 12 days ago
- San Jose, CA (3 miles from Santa Clara, CA)
- 12 days ago
Looking for an opportunity to make a meaningful impact, come join GEICO in its transformation to be the disruptor and guide our next step in the stage of growth, be customer obsessed and results...
Demographic Data for Santa Clara, CA
Moving to Santa Clara, CA? Find some basic demographic data about Santa Clara, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Santa Clara, CA
Highest Education Level
Customer Service Managers in Santa Clara, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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