Customer Service Manager Jobs in Sacramento, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
Learn what makes QTS a unique place to grow your career! Who We Are: It's pretty exciting, to find yourself standing in a pivotal moment in time. It's even more exciting to be out front leading...
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Sr. Director, Customer Service and Interaction Management, Commercial
- El Dorado Hills, CA (23 miles from Sacramento, CA)
- 3 days ago
- El Dorado Hills, CA (23 miles from Sacramento, CA)
- 3 days ago
Theres never been a better time to join Blue Shield! Looking for a chance to do meaningful work that touches millions? Come join the hardest working, nonprofit health plan in California and help...
Sr. Director, Customer Service and Interaction Management, Government and Consumer
- El Dorado Hills, CA (23 miles from Sacramento, CA)
- 3 days ago
- El Dorado Hills, CA (23 miles from Sacramento, CA)
- 3 days ago
Theres never been a better time to join Blue Shield! Looking for a chance to do meaningful work that touches millions? Come join the hardest working, nonprofit health plan in California and help...
Customer Service Lead CA, Job 175.25
- Roseville, CA (16 miles from Sacramento, CA)
- 3 days ago
- Roseville, CA (16 miles from Sacramento, CA)
- 3 days ago
$19.00 - $24.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
Account Manager, Global Medical Education Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that drives growth? About the Team Elsevier is the...
Customer Service Team Lead, Neurodiverse Solutions
- Sacramento, CA
- 6 days ago
- Sacramento, CA
- 6 days ago
Job ID Number** R5151 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** Do you have a passion for developing, coaching, and motivating a team? We are looking for a...
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
Manager, Customer Success - M3 (CUSSUC - Customer Success)
- Folsom, CA (19 miles from Sacramento, CA)
- 8 days ago
- Folsom, CA (19 miles from Sacramento, CA)
- 8 days ago
Job Summary The Manager, Customer Success holds a pivotal role at PowerSchool, leading a team of high performing Customer Success Managers to drive our business forward. This position demands a...
Customer Service Coordinator, Disability Access Center
- Sacramento, CA
- 9 days ago
- Sacramento, CA
- 9 days ago
Customer Service Coordinator, Disability Access Center California State University, Sacramento Sacramento, CA Full-time Other Posted on March 25, 2025 Customer Service Coordinator, Disability...
- Roseville, CA (16 miles from Sacramento, CA)
- 10 days ago
- Roseville, CA (16 miles from Sacramento, CA)
- 10 days ago
About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat...
Kennedy Jenks is seeking an experienced and collaborative Client Services Manager to join our growing team in Northern California. This key role will contribute to the growth and success of our...
Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...
Customer Success Manager - IC2 (CUSSUC - Customer Success)
- Folsom, CA (19 miles from Sacramento, CA)
- 16 days ago
- Folsom, CA (19 miles from Sacramento, CA)
- 16 days ago
Job Summary At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the...
Demographic Data for Sacramento, CA
Moving to Sacramento, CA? Find some basic demographic data about Sacramento, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Sacramento, CA
Highest Education Level
Customer Service Managers in Sacramento, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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