Customer Service Manager Jobs in Sacramento, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Our Company PharMerica Overview As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the companys success! The Account Manager of Client Services...
Learn what makes QTS a unique place to grow your career! Who We Are: It's pretty exciting, to find yourself standing in a pivotal moment in time. It's even more exciting to be out front leading...
and Duties Under the direction of the Staff Services Manager (SSM) I of the Sacramento Payment and Customer Service Unit (SPCSU) in the Division Support Services Office (DSSO) part of the Policy...
Customer Success Manager - IC2 (CUSSUC - Customer Success)
- Folsom, CA (19 miles from Sacramento, CA)
- 4 days ago
- Folsom, CA (19 miles from Sacramento, CA)
- 4 days ago
Job Summary At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the...
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote WorkClient Support Manager - Home Improvement
- Roseville, CA (16 miles from Sacramento, CA)
- 7 days ago
- Roseville, CA (16 miles from Sacramento, CA)
- 7 days ago
About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat...
Bilingual Client Support Manager
- Roseville, CA (16 miles from Sacramento, CA)
- 7 days ago
- Roseville, CA (16 miles from Sacramento, CA)
- 7 days ago
About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat...
About DroneDeploy Build with certainty, operate with confidence. Thats why thousands of construction, oil and gas, and renewable energy companies use DroneDeploy on a daily basis. We help them...
Remote WorkWilson Language Training Customer Success Manager in Sacramento , California Customer Success Manager Department: Customer Experience Location: Here at Wilson Language Training, we are committed...
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Job Details Job Location: California Sacramento UEI - Sacramento, CA Salary Range: $21.00 - $21.00 Hourly Job Shift: Day Job Category: Campus Administration Description UEI College is a leader in...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. BANFIELD PET HOSPITAL...
- Carmichael, CA (9 miles from Sacramento, CA)
- 45+ days ago
- Carmichael, CA (9 miles from Sacramento, CA)
- 45+ days ago
Category Sales Location Carmichael, California Job function Sales Job family Sales Shift Day Employee type Regular Full-Time Work mode Hybrid We Provide Solutions. Patients and Physicians rely on...
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to...
Remote WorkClient Services Director - Northern California
- Sacramento, CA
- 60+ days ago
- Sacramento, CA
- 60+ days ago
Kennedy Jenks is seeking a dynamic Client Service Director with strong client relationships, a proven track record, team-building capabilities, and business leadership skills to drive the growth...
Demographic Data for Sacramento, CA
Moving to Sacramento, CA? Find some basic demographic data about Sacramento, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Sacramento, CA
Highest Education Level
Customer Service Managers in Sacramento, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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