Customer Service Manager Jobs in Irvine, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Retail Customer Service Supervisor
- Yorba Linda, CA (10 miles from Irvine, CA)
- 1 day ago
- Yorba Linda, CA (10 miles from Irvine, CA)
- 1 day ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
P.T. Customer Experience Manager
- Tustin, CA (4 miles from Irvine, CA)
- 1 day ago
- Tustin, CA (4 miles from Irvine, CA)
- 1 day ago
Store - LA-TUSTIN/JAMBOREE, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
As a Health and Benefits Associate Director, you will lead client engagements involving the design and management of the full array of health and benefits programs. You will drive the strategy and...
- Whittier, CA (23 miles from Irvine, CA)
- 2 days ago
- Whittier, CA (23 miles from Irvine, CA)
- 2 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
Outgoing Customer Experience Manager
- Tustin, CA (4 miles from Irvine, CA)
- 2 days ago
- Tustin, CA (4 miles from Irvine, CA)
- 2 days ago
Store - LA-TUSTIN, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Whittier, CA (23 miles from Irvine, CA)
- 2 days ago
- Whittier, CA (23 miles from Irvine, CA)
- 2 days ago
Store - LA-WHITTIER, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Supervisor I (M - F, 7:00am-3:30pm)
- Diamond Bar, CA (17 miles from Irvine, CA)
- 3 days ago
- Diamond Bar, CA (17 miles from Irvine, CA)
- 3 days ago
Service Manager to set CSR shift schedules Manage CSRs timecards, PTO, and attendance Manage day to day changes in workload within the CSRs Help set priorities and urgency Evaluate CSR team productivity...
Client Service Coordinator - 001314
- Tustin, CA (4 miles from Irvine, CA)
- 3 days ago
- Tustin, CA (4 miles from Irvine, CA)
- 3 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
- Pomona, CA (17 miles from Irvine, CA)
- 3 days ago
- Pomona, CA (17 miles from Irvine, CA)
- 3 days ago
"\n\n\n\n Customer Service / Client Retention \n Focuses on client retention by working with all teams to ensure LERETA is providing extraordinary service to the client \n Establishes at a...
Introduction Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you...
Manager, Customer Care Location:, Remote, United States Location Type: On-site Salary Range: 95000 - 125000 USD Annually Description POSITION DESCRIPTION: The Customer Care Manager will be...
Customer Service Lead - Part-Time
- Corona, CA (13 miles from Irvine, CA)
- 9 days ago
- Corona, CA (13 miles from Irvine, CA)
- 9 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Lease Account Manager, VTRL Leasing - City of Industry, CA
- City of Industry, CA (23 miles from Irvine, CA)
- 10 days ago
- City of Industry, CA (23 miles from Irvine, CA)
- 10 days ago
Who We Are: Velocity Truck Rental and Leasing is a rapidly growing, employee and customer focused company, servicing the Commercial Truck Rental and Full-Service Lease markets of California and...
Client Services Coordinator (Bilingual)
- Anaheim, CA (13 miles from Irvine, CA)
- 10 days ago
- Anaheim, CA (13 miles from Irvine, CA)
- 10 days ago
About Chrysalis: Chrysalis serves people navigating barriers to the workforce by offering a job-readiness program, individualized supportive services, and paid transitional employment. We empower...
Customer Service Lead CA, Job 165.25
- Rancho Santa Margarita, CA (11 miles from Irvine, CA)
- 15 days ago
- Rancho Santa Margarita, CA (11 miles from Irvine, CA)
- 15 days ago
$19.00 - $24.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
Demographic Data for Irvine, CA
Moving to Irvine, CA? Find some basic demographic data about Irvine, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Irvine, CA
Highest Education Level
Customer Service Managers in Irvine, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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