Customer Service Manager Jobs in Irvine, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Rental Sales Account Manager - $1,000.00 Sign-on Bonus
- Orange, CA (6 miles from Irvine, CA)
- 30+ days ago
- Orange, CA (6 miles from Irvine, CA)
- 30+ days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : BUILD ON YOUR SALES CAREER WITH A COMPANY THAT HAS A FUTURE. At Ryder, our most important competitive...
Customer Service Manager, Airport Customer Experience
- Ontario, CA (22 miles from Irvine, CA)
- 15 hours ago
- Ontario, CA (22 miles from Irvine, CA)
- 15 hours ago
Location: Ontario Intl Apt (ONT-TRML) Additional Locations: None Requisition ID: 77867 Job Description Intro Are you ready to explore a world of possibilities, both at work and during your time...
- Anaheim, CA (13 miles from Irvine, CA)
- 15 hours ago
- Anaheim, CA (13 miles from Irvine, CA)
- 15 hours ago
Join NELLSON and Become Part of a Winning Team of Professionals! We currently have an immediate opportunity for Customer Service Coordinator to join the POWDER DIVISION at our ANAHEIM, CALIFORNIA...
Director, SaaS Customer Success Manager Technology Multiple Locations
- Irvine, CA
- 16 hours ago
- Irvine, CA
- 16 hours ago
Who We Are FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks...
- Mira Loma, CA (20 miles from Irvine, CA)
- 4 days ago
- Mira Loma, CA (20 miles from Irvine, CA)
- 4 days ago
inator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical...
PT Customer Experience Manager
- Costa Mesa, CA (10 miles from Irvine, CA)
- 6 days ago
- Costa Mesa, CA (10 miles from Irvine, CA)
- 6 days ago
Store - LA-COSTA MESA, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Ontario, CA (22 miles from Irvine, CA)
- 6 days ago
- Ontario, CA (22 miles from Irvine, CA)
- 6 days ago
Customer Success Manager ASSA ABLOY - 3.4 Ontario, CA Job Details $75,000 - $93,000 a year 8 hours ago Benefits AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance...
Sales Subsidiary Customer Support Supervisor
- Brea, CA (14 miles from Irvine, CA)
- 6 days ago
- Brea, CA (14 miles from Irvine, CA)
- 6 days ago
Position Overview: The Customer Support Supervisor is responsible for supervising the order fulfillment and customer support processes at assigned branch locations, this includes responsibility...
- Anaheim, CA (13 miles from Irvine, CA)
- 6 days ago
- Anaheim, CA (13 miles from Irvine, CA)
- 6 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Associate Technical Account Manager in Santa Ana, CA
- Santa Ana, CA (6 miles from Irvine, CA)
- 7 days ago
- Santa Ana, CA (6 miles from Irvine, CA)
- 7 days ago
About the Role: Yardi is seeking individuals who combine a strong technical aptitude with a customer-service mindset to join our Global Solutions Team as Associate Technical Account Managers...
Entry Level Customer Service Manager
- Chino Hills, CA (13 miles from Irvine, CA)
- 7 days ago
- Chino Hills, CA (13 miles from Irvine, CA)
- 7 days ago
Our Entry Level Customer Service Managers are the face of our clients to their high-priority customers and specialize in new consumer business acquisition, marketing, and customer retention....
- Brea, CA (14 miles from Irvine, CA)
- 8 days ago
- Brea, CA (14 miles from Irvine, CA)
- 8 days ago
You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of...
- Cypress, CA (17 miles from Irvine, CA)
- 9 days ago
- Cypress, CA (17 miles from Irvine, CA)
- 9 days ago
Center experience strongly preferred Able to review the situation and make timely decisions even when information is incomplete....
Qualifications: At least 5 years of experience in a customer service management role, with 3+ years of leading teams of 20-30 representatives....
- Costa Mesa, CA (10 miles from Irvine, CA)
- 10 days ago
- Costa Mesa, CA (10 miles from Irvine, CA)
- 10 days ago
Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve...
Demographic Data for Irvine, CA
Moving to Irvine, CA? Find some basic demographic data about Irvine, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Irvine, CA
Highest Education Level
Customer Service Managers in Irvine, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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