Customer Service Manager Jobs in Conway, AR
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Sr Lead Customer Experience Manager
- Little Rock, AR (22 miles from Conway, AR)
- 7 hours ago
- Little Rock, AR (22 miles from Conway, AR)
- 7 hours ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
- Little Rock, AR (22 miles from Conway, AR)
- 4 days ago
- Little Rock, AR (22 miles from Conway, AR)
- 4 days ago
Account Manager, Global Medical Education Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that drives growth? About the Team Elsevier is the...
- Little Rock, AR (22 miles from Conway, AR)
- 8 days ago
- Little Rock, AR (22 miles from Conway, AR)
- 8 days ago
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
- North Little Rock, AR (14 miles from Conway, AR)
- 9 days ago
- North Little Rock, AR (14 miles from Conway, AR)
- 9 days ago
Store - L.RCK-N. LITTLE ROCK, ARDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Little Rock, AR (22 miles from Conway, AR)
- 10 days ago
- Little Rock, AR (22 miles from Conway, AR)
- 10 days ago
Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday...
Customer Experience Manager - Victoria's Secret - Park Plaza - Little Rock, AR
- Little Rock, AR (22 miles from Conway, AR)
- 12 days ago
- Little Rock, AR (22 miles from Conway, AR)
- 12 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
- North Little Rock, AR (14 miles from Conway, AR)
- 15 days ago
- North Little Rock, AR (14 miles from Conway, AR)
- 15 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Little Rock, AR (22 miles from Conway, AR)
- 21 days ago
- Little Rock, AR (22 miles from Conway, AR)
- 21 days ago
Datavant Client Success Manager in Little Rock , Arkansas Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is...
- Little Rock, AR (22 miles from Conway, AR)
- 21 days ago
- Little Rock, AR (22 miles from Conway, AR)
- 21 days ago
Client Care Manager at CareCo HomeCare Agency in Little Rock, Arkansas, United States Job Description Key Responsibilities: Personal Care: Assisting with bathing, dressing, grooming, and...
- Little Rock, AR (22 miles from Conway, AR)
- 21 days ago
- Little Rock, AR (22 miles from Conway, AR)
- 21 days ago
Tipton & Hurst is a third-generation family-owned florist and specialty home & gift retailer headquartered in Little Rock, AR, with five retail locations in the greater Central Arkansas area....
Account Manager II or Sr. / Customer Success Manager II or Sr.
- Conway, AR
- 27 days ago
- Conway, AR
- 27 days ago
IntelliTrans, LLC (ITL), a subsidiary of Roper Technologies, Inc. (NYSE: ROP) is seeking a Customer Success Manager II or Sr., to join our team in a hybrid role based in Conway, AR, or Atlanta,...
- Little Rock, AR (22 miles from Conway, AR)
- 29 days ago
- Little Rock, AR (22 miles from Conway, AR)
- 29 days ago
Client Services Coordinator Job ID 209401 Posted 18-Mar-2025 Service line Advisory Segment Role type Full-time Areas of Interest Administrative, Marketing, Sales Support Location(s) Little Rock -...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Little Rock, AR (22 miles from Conway, AR)
- 30+ days ago
- Little Rock, AR (22 miles from Conway, AR)
- 30+ days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Little Rock, AR (22 miles from Conway, AR)
- 45+ days ago
- Little Rock, AR (22 miles from Conway, AR)
- 45+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Little Rock, AR (22 miles from Conway, AR)
- 45+ days ago
- Little Rock, AR (22 miles from Conway, AR)
- 45+ days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Demographic Data for Conway, AR
Moving to Conway, AR? Find some basic demographic data about Conway, AR below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Conway, AR
Highest Education Level
Customer Service Managers in Conway, AR offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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