Customer Service Manager Jobs in Fountain Hills, AZ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Relations Manager - AZ - On Site
- VensureHR
- Chandler, AZ (20 miles from Fountain Hills, AZ)
- 6 hours ago
- VensureHR
- Chandler, AZ (20 miles from Fountain Hills, AZ)
- 6 hours ago
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. About Us Vensure Employer Solutions is the largest privately held...
Client Services Director - Remote
- Chandler, AZ (20 miles from Fountain Hills, AZ)
- 17 days ago
- Chandler, AZ (20 miles from Fountain Hills, AZ)
- 17 days ago
Reporting Structure Direct Manager: VP, Client Services Education & Experience Bachelor degree or equivalent work experience 10+ years call center management experience Management of blended call...
Remote WorkCustomer Service Lead, AZ Job 124.25
- Cave Creek, AZ (19 miles from Fountain Hills, AZ)
- 3 hours ago
- Cave Creek, AZ (19 miles from Fountain Hills, AZ)
- 3 hours ago
$17.50 - $22.50 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
Customer Service Lead, AZ Job 123.25
- Phoenix, AZ (21 miles from Fountain Hills, AZ)
- 3 hours ago
- Phoenix, AZ (21 miles from Fountain Hills, AZ)
- 3 hours ago
$17.50 - $22.50 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
- Scottsdale, AZ (10 miles from Fountain Hills, AZ)
- 16 hours ago
- Scottsdale, AZ (10 miles from Fountain Hills, AZ)
- 16 hours ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
026 - Food City Customer Service Team Lead - Arizona Ave & Ray Rd
- Chandler, AZ (20 miles from Fountain Hills, AZ)
- 1 day ago
- Chandler, AZ (20 miles from Fountain Hills, AZ)
- 1 day ago
Position Purpose: An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility...
Customer Service Administrator I
- Chandler, AZ (20 miles from Fountain Hills, AZ)
- 1 day ago
- Chandler, AZ (20 miles from Fountain Hills, AZ)
- 1 day ago
Customer Service Administrator I Location WA, Lynnwood Department Sales Employment Type Full Time Crane Aerospace and Electronics has an exciting opportunity for a Customer Service Administrator I...
AJ's Fine Foods Customer Service Team Lead - Scottsdale
- Scottsdale, AZ (10 miles from Fountain Hills, AZ)
- 1 day ago
- Scottsdale, AZ (10 miles from Fountain Hills, AZ)
- 1 day ago
Position Purpose: An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility...
- Phoenix, AZ (21 miles from Fountain Hills, AZ)
- 1 day ago
- Phoenix, AZ (21 miles from Fountain Hills, AZ)
- 1 day ago
Overview Shift: Monday - Friday 5AM-1PM Community Medical Services (CMS) is hiring a Client Services Coordinator. Under the supervision of the Clinic Manager, the Client Services Coordinator will...
- Phoenix, AZ (21 miles from Fountain Hills, AZ)
- 1 day ago
- Phoenix, AZ (21 miles from Fountain Hills, AZ)
- 1 day ago
Customer Experience Manager Location: Phoenix, AZ About Us: We are a leading design-build firm specializing in delivering complex and iconic building projects across North America. Our integrated...
- Phoenix, AZ (21 miles from Fountain Hills, AZ)
- 2 days ago
- Phoenix, AZ (21 miles from Fountain Hills, AZ)
- 2 days ago
Are you an experienced customer care professional who has a passion for meeting and exceeding the expectations of your customers? Do you come from the door, hardware, architecture, construction,...
- Mesa, AZ (12 miles from Fountain Hills, AZ)
- 3 days ago
- Mesa, AZ (12 miles from Fountain Hills, AZ)
- 3 days ago
Customer Service/Admin Assistant (Bilingual a plus) Compensation: $17-20/hr (DOE) Hours: Monday-Thursday, 8:00 AM - 5:00 PM | Friday, 8:00 AM - 3:00 PM Position Overview: We are a dynamic,...
IT Technical Client Success Manager II
- Phoenix, AZ (21 miles from Fountain Hills, AZ)
- 4 days ago
- Phoenix, AZ (21 miles from Fountain Hills, AZ)
- 4 days ago
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote WorkSr Customer Success Manager, Strategic Account Services
- Tempe, AZ (16 miles from Fountain Hills, AZ)
- 4 days ago
- Tempe, AZ (16 miles from Fountain Hills, AZ)
- 4 days ago
The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for...
Customer Success Manager - GRC Success
- Scottsdale, AZ (10 miles from Fountain Hills, AZ)
- 4 days ago
- Scottsdale, AZ (10 miles from Fountain Hills, AZ)
- 4 days ago
Workiva Customer Success Managers (CSM) are a critical part of our customer-facing team. CSMs serve as the primary point of contact for customers, managing the entire customer lifecycle by...
Demographic Data for Fountain Hills, AZ
Moving to Fountain Hills, AZ? Find some basic demographic data about Fountain Hills, AZ below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Fountain Hills, AZ
Highest Education Level
Customer Service Managers in Fountain Hills, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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