Customer Service Manager Jobs in Fountain Hills, AZ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Manager Client Service Management
- Phoenix, AZ (21 miles from Fountain Hills, AZ)
- 5 hours ago
- Phoenix, AZ (21 miles from Fountain Hills, AZ)
- 5 hours ago
Manager Client Service Management CVS Health - 3.2 Phoenix, AZ Job Details Full-time $54,300 - $159,120 a year 8 hours ago Benefits Employee stock purchase plan Health insurance Flexible spending...
- Phoenix, AZ (21 miles from Fountain Hills, AZ)
- 1 day ago
- Phoenix, AZ (21 miles from Fountain Hills, AZ)
- 1 day ago
Req ID: 126128 Remote Position: Yes Region: Americas Country: USA **Summary** This is an exciting opportunity in Celestica's Hardware Platform Solutions (HPS) to make a positive impact and be part...
Sr Lead Customer Experience Manager
- Phoenix, AZ (21 miles from Fountain Hills, AZ)
- 1 day ago
- Phoenix, AZ (21 miles from Fountain Hills, AZ)
- 1 day ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
Customer Service Manager, Airport Workforce Management
- Phoenix, AZ (21 miles from Fountain Hills, AZ)
- 2 days ago
- Phoenix, AZ (21 miles from Fountain Hills, AZ)
- 2 days ago
Customer Service Manager, Airport Workforce Management Posting Start Date: 4/17/25 Location: Sky Harbor Municipal Apt (PHX-TRML) Additional Locations: None Requisition ID: 78604 Job Description Intro...
- Mesa, AZ (12 miles from Fountain Hills, AZ)
- 2 days ago
- Mesa, AZ (12 miles from Fountain Hills, AZ)
- 2 days ago
PURPOSE: Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of...
H&B Associate Director - Client Service Team
- Tempe, AZ (16 miles from Fountain Hills, AZ)
- 2 days ago
- Tempe, AZ (16 miles from Fountain Hills, AZ)
- 2 days ago
As a Health and Benefits Associate Director, you will lead client engagements involving the design and management of the full array of health and benefits programs. You will drive the strategy and...
Full-Time Customer Service Supervisor
- Scottsdale, AZ (10 miles from Fountain Hills, AZ)
- 2 days ago
- Scottsdale, AZ (10 miles from Fountain Hills, AZ)
- 2 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
Supervisor Customer Service - National Remote
- Phoenix, AZ (21 miles from Fountain Hills, AZ)
- 3 days ago
- Phoenix, AZ (21 miles from Fountain Hills, AZ)
- 3 days ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by...
Remote Work- Phoenix, AZ (21 miles from Fountain Hills, AZ)
- 3 days ago
- Phoenix, AZ (21 miles from Fountain Hills, AZ)
- 3 days ago
POSITION SUMMARY: The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste...
- Phoenix, AZ (17 miles from Fountain Hills, AZ)
- 3 days ago
- Phoenix, AZ (17 miles from Fountain Hills, AZ)
- 3 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Construction Client Service Manager
- Phoenix, AZ (21 miles from Fountain Hills, AZ)
- 3 days ago
- Phoenix, AZ (21 miles from Fountain Hills, AZ)
- 3 days ago
Location: Phoenix, Arizona Full-Time | Salary Based on Experience + Commission | Benefits Included Are you a proactive professional with a strong understanding of client service and the...
- Mesa, AZ (12 miles from Fountain Hills, AZ)
- 4 days ago
- Mesa, AZ (12 miles from Fountain Hills, AZ)
- 4 days ago
Store - PHX-GILBERT/GATEWAY, AZ Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Phoenix, AZ (21 miles from Fountain Hills, AZ)
- 4 days ago
- Phoenix, AZ (21 miles from Fountain Hills, AZ)
- 4 days ago
Introduction At Artex, we defy convention and reimagine the possibilities of risk management. Join a team of passionate visionaries, where creativity knows no bounds, and innovative thinking...
- Chandler, AZ (20 miles from Fountain Hills, AZ)
- 5 days ago
- Chandler, AZ (20 miles from Fountain Hills, AZ)
- 5 days ago
Account Manager, Global Medical Education Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that drives growth? About the Team Elsevier is the...
- Tempe, AZ (16 miles from Fountain Hills, AZ)
- 5 days ago
- Tempe, AZ (16 miles from Fountain Hills, AZ)
- 5 days ago
About Gen and ReputationDefender ReputationDefender, part of Gen a global leader in cybersecurity and digital privacy empowers individuals and businesses to control and protect their online...
Demographic Data for Fountain Hills, AZ
Moving to Fountain Hills, AZ? Find some basic demographic data about Fountain Hills, AZ below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Fountain Hills, AZ
Highest Education Level
Customer Service Managers in Fountain Hills, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Listening
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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