Customer Service Manager Jobs in Apache Junction, AZ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Relations Manager - AZ - On Site
- VensureHR
- Chandler, AZ (20 miles from Apache Junction, AZ)
- 6 hours ago
- VensureHR
- Chandler, AZ (20 miles from Apache Junction, AZ)
- 6 hours ago
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. About Us Vensure Employer Solutions is the largest privately held...
Client Services Director - Remote
- Chandler, AZ (20 miles from Apache Junction, AZ)
- 17 days ago
- Chandler, AZ (20 miles from Apache Junction, AZ)
- 17 days ago
Reporting Structure Direct Manager: VP, Client Services Education & Experience Bachelor degree or equivalent work experience 10+ years call center management experience Management of blended call...
Remote Work- Chandler, AZ (22 miles from Apache Junction, AZ)
- 2 hours ago
- Chandler, AZ (22 miles from Apache Junction, AZ)
- 2 hours ago
25410 S. Arizona Ave Chandler Arizona, 85248, +... Pay $17.00 Per Hour Position Description : Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales...
- Scottsdale, AZ (21 miles from Apache Junction, AZ)
- 16 hours ago
- Scottsdale, AZ (21 miles from Apache Junction, AZ)
- 16 hours ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
046 - Bashas' Customer Service Team Lead - Power & Chandler Hts.
- Queen Creek, AZ (12 miles from Apache Junction, AZ)
- 1 day ago
- Queen Creek, AZ (12 miles from Apache Junction, AZ)
- 1 day ago
Position Purpose: An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility...
026 - Food City Customer Service Team Lead - Arizona Ave & Ray Rd
- Chandler, AZ (20 miles from Apache Junction, AZ)
- 1 day ago
- Chandler, AZ (20 miles from Apache Junction, AZ)
- 1 day ago
Position Purpose: An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility...
Customer Service Administrator I
- Chandler, AZ (20 miles from Apache Junction, AZ)
- 1 day ago
- Chandler, AZ (20 miles from Apache Junction, AZ)
- 1 day ago
Customer Service Administrator I Location WA, Lynnwood Department Sales Employment Type Full Time Crane Aerospace and Electronics has an exciting opportunity for a Customer Service Administrator I...
AJ's Fine Foods Customer Service Team Lead - Scottsdale
- Scottsdale, AZ (21 miles from Apache Junction, AZ)
- 1 day ago
- Scottsdale, AZ (21 miles from Apache Junction, AZ)
- 1 day ago
Position Purpose: An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility...
- Mesa, AZ (17 miles from Apache Junction, AZ)
- 3 days ago
- Mesa, AZ (17 miles from Apache Junction, AZ)
- 3 days ago
Customer Service/Admin Assistant (Bilingual a plus) Compensation: $17-20/hr (DOE) Hours: Monday-Thursday, 8:00 AM - 5:00 PM | Friday, 8:00 AM - 3:00 PM Position Overview: We are a dynamic,...
Sr Customer Success Manager, Strategic Account Services
- Tempe, AZ (20 miles from Apache Junction, AZ)
- 4 days ago
- Tempe, AZ (20 miles from Apache Junction, AZ)
- 4 days ago
The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for...
Customer Success Manager - GRC Success
- Scottsdale, AZ (21 miles from Apache Junction, AZ)
- 4 days ago
- Scottsdale, AZ (21 miles from Apache Junction, AZ)
- 4 days ago
Workiva Customer Success Managers (CSM) are a critical part of our customer-facing team. CSMs serve as the primary point of contact for customers, managing the entire customer lifecycle by...
Manager, Customer Service, One Medical Mission Control
- Tempe, AZ (20 miles from Apache Junction, AZ)
- 5 days ago
- Tempe, AZ (20 miles from Apache Junction, AZ)
- 5 days ago
As we continue to expand and transform the primary care experience, were looking for dynamic and passionate leaders to manage the people, processes, and technology that make One Medical unique. As...
- Scottsdale, AZ (21 miles from Apache Junction, AZ)
- 7 days ago
- Scottsdale, AZ (21 miles from Apache Junction, AZ)
- 7 days ago
Company Overview Founded in 1906, over the last 110+ years' CEMEX has grown into a global building materials company that provides high quality products and reliable service to customers and...
- Scottsdale, AZ (21 miles from Apache Junction, AZ)
- 8 days ago
- Scottsdale, AZ (21 miles from Apache Junction, AZ)
- 8 days ago
Company Description At DC Ranch Animal Hospital, we employ the finest veterinary professionals to deliver high-quality medical services while promoting a culture of compassion and authenticity....
- Chandler, AZ (20 miles from Apache Junction, AZ)
- 9 days ago
- Chandler, AZ (20 miles from Apache Junction, AZ)
- 9 days ago
The CSM will be responsible for building and maintaining strong relationships with our clients, ensuring they derive maximum value from our products and services, and driving client satisfaction...
Demographic Data for Apache Junction, AZ
Moving to Apache Junction, AZ? Find some basic demographic data about Apache Junction, AZ below.
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Salary for Customer Service Manager Jobs in Apache Junction, AZ
Highest Education Level
Customer Service Managers in Apache Junction, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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