Customer Service Manager Jobs in Bessemer, AL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Birmingham, AL (11 miles from Bessemer, AL)
- 6 days ago
- Birmingham, AL (11 miles from Bessemer, AL)
- 6 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Service Administrator 2
- Birmingham, AL (11 miles from Bessemer, AL)
- 9 days ago
- Birmingham, AL (11 miles from Bessemer, AL)
- 9 days ago
As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions...
Do you thrive in a fast-paced environment? Do you love living in the details with excellent organizational and time management skills? Do you enjoy building relationships and solving problems? If...
Customer Experience Manager - Victoria's Secret - The Summit - Birmingham, AL
- Birmingham, AL (11 miles from Bessemer, AL)
- 23 days ago
- Birmingham, AL (11 miles from Bessemer, AL)
- 23 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
Other Forms of Compensation: Yearly Bonus Incentive & Company Car Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience backed by...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Birmingham, AL (11 miles from Bessemer, AL)
- 30+ days ago
- Birmingham, AL (11 miles from Bessemer, AL)
- 30+ days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Birmingham, AL (11 miles from Bessemer, AL)
- 30+ days ago
- Birmingham, AL (11 miles from Bessemer, AL)
- 30+ days ago
POSITION SUMMARY: The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste...
PT Nights and Weekends Customer Experience Manager
- Bessemer, AL
- 30+ days ago
- Bessemer, AL
- 30+ days ago
Store - BIRM-BESSEMER, AL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Medical Customer Care Coordinator
- Birmingham, AL (11 miles from Bessemer, AL)
- 45+ days ago
- Birmingham, AL (11 miles from Bessemer, AL)
- 45+ days ago
About Rotech Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help...
- Birmingham, AL (11 miles from Bessemer, AL)
- 45+ days ago
- Birmingham, AL (11 miles from Bessemer, AL)
- 45+ days ago
Store - BIRM-BROOK HIGHLAND, AL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Birmingham, AL (11 miles from Bessemer, AL)
- 45+ days ago
- Birmingham, AL (11 miles from Bessemer, AL)
- 45+ days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Nights And Weekend Customer Service Mgr
- Birmingham, AL (11 miles from Bessemer, AL)
- 60+ days ago
- Birmingham, AL (11 miles from Bessemer, AL)
- 60+ days ago
Store - BIRM-TRUSSVILLE, AL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Birmingham, AL (9 miles from Bessemer, AL)
- 90+ days ago
- Birmingham, AL (9 miles from Bessemer, AL)
- 90+ days ago
Pay: Up to $14.00 per hour Benefits of working at McDonald's: Flexible Scheduling Training and Developing Programs Daily Pay Paid Time Off Advancement Opportunities Tuition Assistance -...
Demographic Data for Bessemer, AL
Moving to Bessemer, AL? Find some basic demographic data about Bessemer, AL below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Bessemer, AL
Highest Education Level
Customer Service Managers in Bessemer, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Listening
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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