Customer Service Analyst Jobs in Woodstock, GA
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Technical Customer Support Analyst
- Alpharetta, GA (8 miles from Woodstock, GA)
- 1 hour ago
- Alpharetta, GA (8 miles from Woodstock, GA)
- 1 hour ago
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our insurance vertical, we provide customers with solutions and decision tools that combine...
- Alpharetta, GA (8 miles from Woodstock, GA)
- 13 days ago
- Alpharetta, GA (8 miles from Woodstock, GA)
- 13 days ago
Requisition ID: 6521 Job Title: Customer Service Analyst II Job Country: United States (US) Here at Avanos Medical, we passionately believe in three things: Making a difference in our products, services...
- Alpharetta, GA (8 miles from Woodstock, GA)
- 60+ days ago
- Alpharetta, GA (8 miles from Woodstock, GA)
- 60+ days ago
WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of...
Demographic Data for Woodstock, GA
Moving to Woodstock, GA? Find some basic demographic data about Woodstock, GA below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Woodstock, GA
Highest Education Level
Customer Service Analysts in Woodstock, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Help Desk Support
- Call Monitoring
- Call Center Experience
- Inbound
- Escalation Management
- Customer Success
- Customer Support
- Client Services
- Printing
- Resolution
- Retail Sales
- Spreadsheets
- Customer Satisfaction
- Inbound/Outbound Calling
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Scanning
- Billing
- General Office Duties
- Administrative Skills
- Retail
- Finance
- Telephone Skills
- High School Diploma
- Troubleshooting
- Customer Relationship Management
- Auditing
- Punctual
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Verbal Communication
- Documentation
- Collaboration
- Filing
- Inventory Management
- Microsoft PowerPoint
- Bachelor's Degree
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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