Customer Service Analyst Jobs in Duluth, GA
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
- Atlanta, GA (21 miles from Duluth, GA)
- 19 hours ago
- Atlanta, GA (21 miles from Duluth, GA)
- 19 hours ago
Since 1996, Surgical Information Systems ("SIS") has been dedicated to providing surgical care providers with the solutions and services they need to deliver improved operational, financial, and...
ServiceNow Consultant - Customer Service Management (CSM) Platform Architect
- Atlanta, GA (21 miles from Duluth, GA)
- 4 days ago
- Atlanta, GA (21 miles from Duluth, GA)
- 4 days ago
Who You'll Work With Slalom Emerge is a team of trailblazers helping ensure we achieve our strategic goals of investing for the future and pursuing innovation as a competitive advantage. We...
Customer Relationship Analyst III
- Atlanta, GA (21 miles from Duluth, GA)
- 5 days ago
- Atlanta, GA (21 miles from Duluth, GA)
- 5 days ago
About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in...
- Alpharetta, GA (12 miles from Duluth, GA)
- 9 days ago
- Alpharetta, GA (12 miles from Duluth, GA)
- 9 days ago
Calling all innovators find your future at Fiserv. Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial...
Staff Customer Experience Analyst
- Atlanta, GA (21 miles from Duluth, GA)
- 13 days ago
- Atlanta, GA (21 miles from Duluth, GA)
- 13 days ago
GoTo Staff Customer Experience Analyst in Atlanta , Georgia Job Description Where you'll work: Anywhere US Est Time Customer Care and Success at GoTo At GoTo, we're passionate about making IT easy...
- Atlanta, GA (21 miles from Duluth, GA)
- 16 days ago
- Atlanta, GA (21 miles from Duluth, GA)
- 16 days ago
Location: Atlanta, US-GA Rate: Not Specified Type: Permanent Customer Support Analyst I The Customer Support Analyst provides professional phone and email support to MEDHOST customers who are...
Wealth Management Client Experience Analyst Atlanta, GA
- Atlanta, GA (21 miles from Duluth, GA)
- 30+ days ago
- Atlanta, GA (21 miles from Duluth, GA)
- 30+ days ago
MORE ABOUT THIS SKILLSET Partnering with our wealth management clients to provide exceptional client service, operational support and risk management. Answering client questions-on accounts,...
- Atlanta, GA (21 miles from Duluth, GA)
- 30+ days ago
- Atlanta, GA (21 miles from Duluth, GA)
- 30+ days ago
Labcorp is recruiting an IT Customer Service Analyst in our Southeast territory. Get ready to redefine what's possible and discover your extraordinary potential at Labcorp....
Demographic Data for Duluth, GA
Moving to Duluth, GA? Find some basic demographic data about Duluth, GA below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Duluth, GA
Highest Education Level
Customer Service Analysts in Duluth, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Mainframe Computing
- IT Support
- Call Center Experience
- Order Entry
- Customer Success
- Customer Support
- Printing
- Retail Sales
- Resolution
- File Management
- Scheduling Appointments
- Customer Satisfaction
- Onboarding
- General Repair
- Technical Support
- Scanning
- Energetic
- Strategy Development
- Administrative Skills
- Billing
- Salesforce
- Collections
- Finance
- Retail
- High School Diploma
- Military Background
- Troubleshooting
- Driving
- Punctual
- Auditing
- Flexibility
- Data Analysis
- Documentation
- Collaboration
- Sales
- Filing
- Reporting
- Inventory Management
- Microsoft PowerPoint
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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