Customer Service Analyst Jobs in West Sacramento, CA
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Computer Client Support Analyst, Asc
- Sacramento, CA (2 miles from West Sacramento, CA)
- 1 day ago
- Sacramento, CA (2 miles from West Sacramento, CA)
- 1 day ago
Computer Client Support Analyst, Asc Job ID: 25-06974 Location: Sacramento, CA Duration: 03 Months On W2 Contract TOP THINGS: Microsoft Intune and MS Authenticator Customer service/client support...
Computer Client Support Analyst
- Sacramento, CA (2 miles from West Sacramento, CA)
- 1 day ago
- Sacramento, CA (2 miles from West Sacramento, CA)
- 1 day ago
Computer Client Support Analyst Sacramento, CA (100% Remote) 3 months+ Contract **TYPING TEST MUST STILL BE INCLUDED** ***OPEN TO BOTH LOCAL AND NON-LOCAL including Out of State Candidates*****...
(Agile1)Computer Client Support Analyst, Asc
- Sacramento, CA (2 miles from West Sacramento, CA)
- 1 day ago
- Sacramento, CA (2 miles from West Sacramento, CA)
- 1 day ago
Agile1)Computer Client Support Analyst, Asc Sacramento, CA - Can work Full Remote 3 Months Pay Rate $20/hr ****OPEN TO BOTH LOCAL AND NON-LOCAL including Out of State Candidates***** 100% remote...
Customer Service Analyst (Bilingual)
- Sacramento, CA (2 miles from West Sacramento, CA)
- 13 days ago
- Sacramento, CA (2 miles from West Sacramento, CA)
- 13 days ago
and Duties This position supports the California Department of Public Healths (CDPH) mission and strategic plan by advancing the health and well-being of Californias diverse people and...
Staff Customer Experience Analyst
- Sacramento, CA (2 miles from West Sacramento, CA)
- 13 days ago
- Sacramento, CA (2 miles from West Sacramento, CA)
- 13 days ago
GoTo Staff Customer Experience Analyst in Sacramento , California Job Description Where you'll work: Anywhere US Est Time Customer Care and Success at GoTo At GoTo, we're passionate about making...
Computer Client Support Analyst, Asc
- Sacramento, CA (2 miles from West Sacramento, CA)
- 18 days ago
- Sacramento, CA (2 miles from West Sacramento, CA)
- 18 days ago
center experience) iOS (iPhone, iPad) application support and troubleshooting Computer networking experience, including LAN, Wi-Fi, printers, and peripheral device Driven to help and support clients...
Demographic Data for West Sacramento, CA
Moving to West Sacramento, CA? Find some basic demographic data about West Sacramento, CA below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in West Sacramento, CA
Highest Education Level
Customer Service Analysts in West Sacramento, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Mainframe Computing
- IT Support
- Call Center Experience
- Order Entry
- Customer Success
- Customer Support
- Printing
- Retail Sales
- Resolution
- File Management
- Scheduling Appointments
- Customer Satisfaction
- Onboarding
- General Repair
- Technical Support
- Scanning
- Energetic
- Strategy Development
- Administrative Skills
- Billing
- Salesforce
- Collections
- Finance
- Retail
- High School Diploma
- Military Background
- Troubleshooting
- Driving
- Punctual
- Auditing
- Flexibility
- Data Analysis
- Documentation
- Collaboration
- Sales
- Filing
- Reporting
- Inventory Management
- Microsoft PowerPoint
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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