Customer Service Analyst Jobs in Los Angeles, CA
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Are you customer service driven, can communicate effectively and adaptable? Do you like to problem solve and have a desire to help people? U.S. Legal Support seeks a Client Support Analyst that...
Customer Service Analyst II - Bentonville, Arkansas
- Diamond Bar, CA (24 miles from Los Angeles, CA)
- 45+ days ago
- Diamond Bar, CA (24 miles from Los Angeles, CA)
- 45+ days ago
Customer Service Analyst II - Bentonville, ArkansasThe Customer Service Analyst II is responsible for reviewing opportunities that exist on the supply chain front by partnering up with our customers...
Wealth Management Client Experience Analyst Los Angeles, CA
- Los Angeles, CA
- 45+ days ago
- Los Angeles, CA
- 45+ days ago
MORE ABOUT THIS SKILLSET Partnering with our wealth management clients to provide exceptional client service, operational support and risk management. Answering client questions-on accounts,...
Demographic Data for Los Angeles, CA
Moving to Los Angeles, CA? Find some basic demographic data about Los Angeles, CA below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Los Angeles, CA
Highest Education Level
Customer Service Analysts in Los Angeles, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Mainframe Computing
- IT Support
- Call Center Experience
- Order Entry
- Customer Success
- Customer Support
- Order Processing
- Printing
- Retail Sales
- Resolution
- File Management
- Scheduling Appointments
- Customer Satisfaction
- Onboarding
- General Repair
- Technical Support
- Scanning
- Energetic
- Strategy Development
- Administrative Skills
- Billing
- Salesforce
- Collections
- Finance
- Retail
- High School Diploma
- Military Background
- Troubleshooting
- Driving
- Punctual
- Auditing
- Flexibility
- Data Analysis
- Documentation
- Collaboration
- Sales
- Filing
- Reporting
- Inventory Management
- Microsoft PowerPoint
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Analyst Related Career Advice Articles
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