Customer Service Analyst Jobs in Inglewood, CA
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
- Pasadena, CA (18 miles from Inglewood, CA)
- 3 days ago
- Pasadena, CA (18 miles from Inglewood, CA)
- 3 days ago
JobID: 210598611 Category: Client Service Delivery JobSchedule: Full time Posted Date: 2025-03-07T22:25:01+00:00 JobShift: Day Base Pay/Salary: Brooklyn,NY $66,300.00-$87,000.00; Pasadena,CA...
- Los Angeles, CA (6 miles from Inglewood, CA)
- 6 days ago
- Los Angeles, CA (6 miles from Inglewood, CA)
- 6 days ago
Are you customer service driven, can communicate effectively and adaptable? Do you like to problem solve and have a desire to help people? U.S. Legal Support seeks a Client Support Analyst that...
Global Customer Experience Analyst
- Northridge, CA (22 miles from Inglewood, CA)
- 20 days ago
- Northridge, CA (22 miles from Inglewood, CA)
- 20 days ago
Familiarity with website analytics like Google Analytics and Content Square, or similar Strong public speaking and presentation skills A proactive and curious attitude with a willingness to learn and...
Wealth Management Client Experience Analyst Los Angeles, CA
- Los Angeles, CA (6 miles from Inglewood, CA)
- 45+ days ago
- Los Angeles, CA (6 miles from Inglewood, CA)
- 45+ days ago
MORE ABOUT THIS SKILLSET Partnering with our wealth management clients to provide exceptional client service, operational support and risk management. Answering client questions-on accounts,...
Demographic Data for Inglewood, CA
Moving to Inglewood, CA? Find some basic demographic data about Inglewood, CA below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Inglewood, CA
Highest Education Level
Customer Service Analysts in Inglewood, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Mainframe Computing
- IT Support
- Call Center Experience
- Order Entry
- Customer Success
- Customer Support
- Printing
- Retail Sales
- Resolution
- File Management
- Scheduling Appointments
- Customer Satisfaction
- Onboarding
- General Repair
- Technical Support
- Scanning
- Energetic
- Strategy Development
- Administrative Skills
- Billing
- Salesforce
- Collections
- Finance
- Retail
- High School Diploma
- Military Background
- Troubleshooting
- Driving
- Punctual
- Auditing
- Flexibility
- Data Analysis
- Documentation
- Collaboration
- Sales
- Filing
- Reporting
- Inventory Management
- Microsoft PowerPoint
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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