Call Center Representative Jobs in Tacoma, WA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Overview In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners...
- Renton, WA (17 miles from Tacoma, WA)
- 7 days ago
- Renton, WA (17 miles from Tacoma, WA)
- 7 days ago
Short Description: An Inbound Call Center Representative is responsible for handling incoming calls from customers or clients seeking assistance, information, or support....
Centralized Call Center Associate III - Ortho
- Auburn, WA (9 miles from Tacoma, WA)
- 8 days ago
- Auburn, WA (9 miles from Tacoma, WA)
- 8 days ago
You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers,...
Contact Center Representative, Consolidated Deposit Operations (Hybrid - Federal
- Federal Way, WA (9 miles from Tacoma, WA)
- 11 days ago
- Federal Way, WA (9 miles from Tacoma, WA)
- 11 days ago
Salary Range:$20.14 - $28.17(Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards.)Posting Date:January 9,...
We are looking for Call Center Representative to join our clinics!...
- Tukwila, WA (20 miles from Tacoma, WA)
- 30+ days ago
- Tukwila, WA (20 miles from Tacoma, WA)
- 30+ days ago
We are looking to hire an experienced Call Center Representative at our Seattle, Washington office....
- Tukwila, WA (20 miles from Tacoma, WA)
- 45+ days ago
- Tukwila, WA (20 miles from Tacoma, WA)
- 45+ days ago
Locations: Tukwila, WA Type:Tribal Salary Range:$29 to $33 / Per Hour Open Period:1/21/2025 until filled Summary:When you work for the Cowlitz Indian Tribe (CIT) you will benefit from a...
Care Team Call Center Representative
- Kent, WA (13 miles from Tacoma, WA)
- 45+ days ago
- Kent, WA (13 miles from Tacoma, WA)
- 45+ days ago
Job Details Job Location : Kent - Kent, WA Position Type : Full Time Salary Range : $19.00 - $23.00 Hourly Job Category : Customer Service Description Performance Home Medical has been a leader in...
Demographic Data for Tacoma, WA
Moving to Tacoma, WA? Find some basic demographic data about Tacoma, WA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Tacoma, WA
Highest Education Level
Call Center Representatives in Tacoma, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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