Call Center Representative Jobs in Redmond, WA

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-14 of 14 Jobs

Healthcare Call Center Representative

Seattle, WA (11 miles from Redmond, WA)
6 days ago

Seattle, WA (11 miles from Redmond, WA)
6 days ago

The Healthcare Call Center Representative is a key point of contact for Kinwell's new and existing patients....

Call Center Representative

Renton, WA (16 miles from Redmond, WA)
9 days ago

Renton, WA (16 miles from Redmond, WA)
9 days ago

Short Description: An Inbound Call Center Representative is responsible for handling incoming calls from customers or clients seeking assistance, information, or support....

Client Support Specialist (Overnight)

Seattle, WA (11 miles from Redmond, WA)
12 days ago

Seattle, WA (11 miles from Redmond, WA)
12 days ago

Client Support Specialist (Overnight) Seattle, WASpecialized And Integrated Services King County - King County Permanent Housing /Full-Time /On-Site Why work with YWCA Seattle King Snohomish? YWCA...

Full Time Call Center Representative

Seattle, WA (11 miles from Redmond, WA)
13 days ago

Seattle, WA (11 miles from Redmond, WA)
13 days ago

At Movado Group, we are committed to building the strongest brands in the industry and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence...

Contact Center Representative 3 Uw Med Contact Center

Bothell, WA (6 miles from Redmond, WA)
26 days ago

Bothell, WA (6 miles from Redmond, WA)
26 days ago

CONTACT CENTER REPRESENTATIVE 3 UW MED CONTACT CENTER Req #:243513 Department:UW MEDICINE CONTACT CENTER Job Location:Remote/Hybrid Job Location Detail:REMOTE/DOWNTOWN SEATTLE Posting...

Remote Work

Patient Contact Center Representative - Medical

Seattle, WA (11 miles from Redmond, WA)
27 days ago

Seattle, WA (11 miles from Redmond, WA)
27 days ago

This role will work Monday through Friday in our Pacific Tower Administrative Offices, 1200 12th Ave S, Seattle, WA 98144 Purpose The Patient Contact Center Representative (CCR) provides excellent...

Virtual Pharmacy Tech Support Call Center Rep- (shift 11a-8p ET/8a-5p PT) Exp Required

Everett, WA (21 miles from Redmond, WA)
27 days ago

Everett, WA (21 miles from Redmond, WA)
27 days ago

We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract Pharmacy Support Call Center Representative to join our team....

Remote Work

Call Center Representative

Seattle, WA (11 miles from Redmond, WA)
30+ days ago

Seattle, WA (11 miles from Redmond, WA)
30+ days ago

THE POSITION Insurance Call Center Representative QuoteWizard by LendingTree is currently looking to grow our Warm Transfer Verification program....

Remote Work

Call Center Representative

Tukwila, WA (13 miles from Redmond, WA)
30+ days ago

Tukwila, WA (13 miles from Redmond, WA)
30+ days ago

We are looking to hire an experienced Call Center Representative at our Seattle, Washington office....

Patient Contact Center Representative (1.0FTE), Dental

Seattle, WA (11 miles from Redmond, WA)
30+ days ago

Seattle, WA (11 miles from Redmond, WA)
30+ days ago

Purpose The Patient Contact Center Representative (CCR) provides excellent customer service and patient engagement to low-income and underserved populations in a virtual call center setting. The...

Client Support Specialist

Tukwila, WA (13 miles from Redmond, WA)
45+ days ago

Tukwila, WA (13 miles from Redmond, WA)
45+ days ago

Locations: Tukwila, WA Type:Tribal Salary Range:$29 to $33 / Per Hour Open Period:1/21/2025 until filled Summary:When you work for the Cowlitz Indian Tribe (CIT) you will benefit from a...

Care Team Call Center Representative

Kent, WA (22 miles from Redmond, WA)
45+ days ago

Kent, WA (22 miles from Redmond, WA)
45+ days ago

Job Details Job Location : Kent - Kent, WA Position Type : Full Time Salary Range : $19.00 - $23.00 Hourly Job Category : Customer Service Description Performance Home Medical has been a leader in...

Call Center Representative

Bellevue, WA (6 miles from Redmond, WA)
45+ days ago

Bellevue, WA (6 miles from Redmond, WA)
45+ days ago

About the Position: As a call center representative, you'll have the opportunity to connect with a diverse group of individuals over the phone....

Call Center Specialist

Seattle, WA (11 miles from Redmond, WA)
90+ days ago

Seattle, WA (11 miles from Redmond, WA)
90+ days ago

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human,...

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Demographic Data for Redmond, WA

Moving to Redmond, WA? Find some basic demographic data about Redmond, WA below.

Median Age

Average Household Income

Home Value vs Household Income in Redmond, WA

Local

National

Total Population

99,699

Number of Businesses

2,982

City Size

Medium/Lg

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Redmond, WA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Redmond, WA offer the following education background

High School or GED

33.1%

Bachelor's Degree

25.0%

Associate's Degree

17.1%

Vocational Degree or Certification

14.8%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Redmond, WA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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