Call Center Representative Jobs in Kent, WA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Bellevue, WA (17 miles from Kent, WA)
- 3 days ago
- Bellevue, WA (17 miles from Kent, WA)
- 3 days ago
About the Role: Were hiring a Call Center Representative to join a high-performing customer service team....
- Lakewood, WA (16 miles from Kent, WA)
- 10 days ago
- Lakewood, WA (16 miles from Kent, WA)
- 10 days ago
Call Center reps needed! (No sales are involved). You would be reading Political Surveys and entering answers into a computer. Must be able to read and speak clearly. Previous experience in a call...
- Lakewood, WA (16 miles from Kent, WA)
- 10 days ago
- Lakewood, WA (16 miles from Kent, WA)
- 10 days ago
Strives to resolve all member calls with a one call resolution, ensuring confident, accurate, timely information is shared with members....
- Seattle, WA (18 miles from Kent, WA)
- 11 days ago
- Seattle, WA (18 miles from Kent, WA)
- 11 days ago
Call Center Specialist Sea Mar Community Health Centers - Seattle, WA Posted: 4/6/2025 - Expires: 6/5/2025 Job ID: 287672980 Apply Now I have already applied Save Job Print Email Share Job...
Call Center Associate - Developmental Behavioral Pediatrics
- Tacoma, WA (13 miles from Kent, WA)
- 11 days ago
- Tacoma, WA (13 miles from Kent, WA)
- 11 days ago
Requirements High school graduate or equivalent preferred Minimum two (2) years experience as receptionist or scheduler, in a medical setting preferred Customer service experience required Call Center...
Client Relations Specialist (Bilingual) - Ballard Food Bank
- Seattle, WA (18 miles from Kent, WA)
- 12 days ago
- Seattle, WA (18 miles from Kent, WA)
- 12 days ago
Client Relations Specialist (Bilingual) - Ballard Food Bank (Job) Location: Seattle, WA Full-time Position Closing Date: open until filled Salary Range: $68,000.00 - $72,000.00 Posted: April 4,...
- Renton, WA (6 miles from Kent, WA)
- 28 days ago
- Renton, WA (6 miles from Kent, WA)
- 28 days ago
Join the ICHS Team! Discover how you can make an impact on people, communities and creating greater health equity. International Community Health Services (ICHS) is a nationally-recognized...
- Tacoma, WA (13 miles from Kent, WA)
- 30+ days ago
- Tacoma, WA (13 miles from Kent, WA)
- 30+ days ago
Call Center Representative Sound Credit Union - Tacoma, WA Posted: 3/19/2025 - Expires: 6/17/2025 Job ID: 286850202 Apply Now I have already applied Save Job Print Email Share Job Description Job Details...
Contact Center Representative 1 (NE H Ni Seiu 925 Contact Center)
- Seattle, WA (18 miles from Kent, WA)
- 30+ days ago
- Seattle, WA (18 miles from Kent, WA)
- 30+ days ago
Do you want a career where you can make a real impact on people's lives? Do you have a passion for helping others in times of need? Would you like to work from the comforts of your own home? Would...
Remote WorkCall Center Representative (35140)
- Tacoma, WA (13 miles from Kent, WA)
- 60+ days ago
- Tacoma, WA (13 miles from Kent, WA)
- 60+ days ago
We are looking for Call Center Representative to join our clinics!...
- Tukwila, WA (13 miles from Kent, WA)
- 60+ days ago
- Tukwila, WA (13 miles from Kent, WA)
- 60+ days ago
We are looking to hire an experienced Call Center Representative at our Seattle, Washington office....
- Tukwila, WA (13 miles from Kent, WA)
- 60+ days ago
- Tukwila, WA (13 miles from Kent, WA)
- 60+ days ago
Locations: Tukwila, WA Type:Tribal Salary Range:$29 to $33 / Per Hour Open Period:1/21/2025 until filled Summary:When you work for the Cowlitz Indian Tribe (CIT) you will benefit from a...
- Bellevue, WA (17 miles from Kent, WA)
- 90+ days ago
- Bellevue, WA (17 miles from Kent, WA)
- 90+ days ago
About the Position: As a call center representative, you'll have the opportunity to connect with a diverse group of individuals over the phone....
Demographic Data for Kent, WA
Moving to Kent, WA? Find some basic demographic data about Kent, WA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Kent, WA
Highest Education Level
Call Center Representatives in Kent, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Microsoft Outlook
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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