Call Center Representative Jobs in Hampton, VA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Client Support Specialist - Dec 2024 / May 2025 Grads
- Norfolk, VA (14 miles from Hampton, VA)
- 14 days ago
- Norfolk, VA (14 miles from Hampton, VA)
- 14 days ago
ADP is hiring a Client Support Specialist - Dec 2024 / May 2025 Grads. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join...
Client Relations Specialist - Bookkeeping and Tax
- Newport News, VA (3 miles from Hampton, VA)
- 16 days ago
- Newport News, VA (3 miles from Hampton, VA)
- 16 days ago
Client Relations Specialist - Bookkeeping and Tax RemoteBookkeeping & Tax ServicesFull time Newport News, Virginia, United States Description This is a fully and permanently remote work from home...
Remote WorkDigital Member Services Specialist (Call Center)
- Chesapeake, VA (22 miles from Hampton, VA)
- 27 days ago
- Chesapeake, VA (22 miles from Hampton, VA)
- 27 days ago
Location: In - Person, Chesapeake, VA ABNB Federal Credit Union is dedicated to being the best place you will ever work, starting with our comprehensive employee benefits package, which features...
Client Support Specialist (Bilingual English/Spanish)
- Norfolk, VA (14 miles from Hampton, VA)
- 28 days ago
- Norfolk, VA (14 miles from Hampton, VA)
- 28 days ago
260373 Date: 02/12/2025 Service Client Support Specialist (Bilingual English/Spanish) Norfolk, Virginia, United States Description ADP is hiring a Technical Support Analyst. (Bilingual:...
- Williamsburg, VA (22 miles from Hampton, VA)
- 30+ days ago
- Williamsburg, VA (22 miles from Hampton, VA)
- 30+ days ago
Who We Are Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and...
Demographic Data for Hampton, VA
Moving to Hampton, VA? Find some basic demographic data about Hampton, VA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Hampton, VA
Highest Education Level
Call Center Representatives in Hampton, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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