Call Center Representative Jobs in American Fork, UT
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Provo, UT (13 miles from American Fork, UT)
- 3 days ago
- Provo, UT (13 miles from American Fork, UT)
- 3 days ago
Overview Responsibilities* Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions* Resolve problems in a timely manner with minimal...
Sr Email/Chat Contact Center Representative - Banking Support
- Salt Lake City, UT (19 miles from American Fork, UT)
- 7 days ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 7 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
Senior Contact Center Representative - Business Banking Support
- Salt Lake City, UT (19 miles from American Fork, UT)
- 7 days ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 7 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkContact Center Representative - Banking Support
- Salt Lake City, UT (19 miles from American Fork, UT)
- 7 days ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 7 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote Work- Draper, UT (6 miles from American Fork, UT)
- 10 days ago
- Draper, UT (6 miles from American Fork, UT)
- 10 days ago
Call Center Specialist Job Category Sales & Customer Support Location Draper, Utah Req. ID 240156 Job Type Full-time What to Expect Tesla is seeking a Roadside Support Specialist to join our team...
HRES Contact Center Representative I - REMOTE
- Salt Lake City, UT (19 miles from American Fork, UT)
- 10 days ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 10 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : The HR Contact Center Representative is the primary point of contact to help triage and resolve...
Remote WorkNeed Call Center Rep // Salt Lake City, UT // Contract role
- Salt Lake City, UT (19 miles from American Fork, UT)
- 11 days ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 11 days ago
Role: Call Center Rep resentative Location: Salt Lake City, UT Duration: 6+ months Job Descriptions What You'll Contribute Responsible for providing quality customer service and accurate...
- Salt Lake City, UT (19 miles from American Fork, UT)
- 23 days ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 23 days ago
Nexeo Staffing Call Center Representative in SALT LAKE CITY , Utah Nexeo HR is looking for a professional and friendly * Call Center Representative to join our team in the Salt Lake City area *....
Call Center Representative / Patient Engagement Advocate
- Salt Lake City, UT (19 miles from American Fork, UT)
- 26 days ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 26 days ago
The Patient Engagement Advocate (Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being....
Remote Work- Provo, UT (13 miles from American Fork, UT)
- 30+ days ago
- Provo, UT (13 miles from American Fork, UT)
- 30+ days ago
Overview Job Purpose The Client Support Specialist acts as a support resource to our customer base utilizing Simplifile products, services, platform technologies, and workflows. The Client Support...
- Salt Lake City, UT (19 miles from American Fork, UT)
- 45+ days ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 45+ days ago
center experience preferred, but not required Benefits: Medical Insurance Dental Vision Life insurance Accidental death and dismemberment Short-term and long term Disability Insurance Parental Leave...
Call Center Representative / Patient Engagement Advocate (Temp-to-Perm)
- Salt Lake City, UT (19 miles from American Fork, UT)
- 60+ days ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 60+ days ago
The Patient Engagement Advocate (Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being....
Remote WorkContact Center Representative (Onsite Salt Lake City, Utah)
- Salt Lake City, UT (19 miles from American Fork, UT)
- 27 days ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 27 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Escrow Client Support Specialist
- Provo, UT (13 miles from American Fork, UT)
- 30+ days ago
- Provo, UT (13 miles from American Fork, UT)
- 30+ days ago
SIMPLIFILE Escrow Client Support Specialist in PROVO , Utah Overview Job Purpose Serves as a senior contributor with expertise in particular business processes responsible for formulating systems...
Call Center Representative - Banking/Financial Services
- South Jordan, UT (13 miles from American Fork, UT)
- 30+ days ago
- South Jordan, UT (13 miles from American Fork, UT)
- 30+ days ago
REQUIREMENT DETAILS Job Title: Call Center Representative - Banking/Financial Services Location: South Jordan, UT- Onsite Pay Rate: $22/hr on W2 Duration: 6-month contract with Possible extension Shift...
Demographic Data for American Fork, UT
Moving to American Fork, UT? Find some basic demographic data about American Fork, UT below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in American Fork, UT
Highest Education Level
Call Center Representatives in American Fork, UT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Energetic
- Technical Support
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- Account Management
- High School Diploma
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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