Call Center Representative Jobs in American Fork, UT
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative (Banking or Financial Services)
- Salt Lake City, UT (19 miles from American Fork, UT)
- 1 day ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 1 day ago
Role : Call Center Representative (Retail Bank Accounts/Banking and Financial Services) Location : Salt Lake City, UT Attendance in the office is required every day during the first two weeks of training...
Customer Service Call Center Representative [77640]
- Salt Lake City, UT (19 miles from American Fork, UT)
- 1 day ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 1 day ago
To learn more about this Customer Service Call Center Representative opportunity, apply now....
- Bluffdale, UT (9 miles from American Fork, UT)
- 1 day ago
- Bluffdale, UT (9 miles from American Fork, UT)
- 1 day ago
About Bullfrog Spas At Bullfrog Spas, our mission is simple: Create Peaceful Lives-not just for our customers but for our employees as well. We are guided by the values of care, commitment, trust,...
Bilingual - Call Center Rep - Spanish/English
- Salt Lake City, UT (19 miles from American Fork, UT)
- 7 days ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 7 days ago
Job Summary: As a Collections Specialist, you will be responsible for managing and recovering outstanding debts owed to our clients. You will work closely with debtors to negotiate repayment...
- Salt Lake City, UT (19 miles from American Fork, UT)
- 9 days ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 9 days ago
center experience preferred, but not required Benefits: Medical Insurance Dental Vision Life insurance Accidental death and dismemberment Short-term and long term Disability Insurance Parental Leave...
Consumer Services Specialist (Call Center- start date of 4/7)
- Salt Lake City, UT (19 miles from American Fork, UT)
- 11 days ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 11 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Salt Lake City , Utah We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr--...
Claims Call Center Representative
- Salt Lake City, UT (19 miles from American Fork, UT)
- 15 days ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 15 days ago
Claims Call Center Representative 121455 Zurich is a leading multi-line insurer that serves its customers in global and local markets....
Remote WorkClient Relations Specialist - Bookkeeping and Tax
- Orem, UT (8 miles from American Fork, UT)
- 16 days ago
- Orem, UT (8 miles from American Fork, UT)
- 16 days ago
Client Relations Specialist - Bookkeeping and Tax RemoteBookkeeping & Tax ServicesFull time Orem, Utah, United States Description This is a fully and permanently remote work from home opportunity...
Remote WorkCall Center Representative / Patient Engagement Advocate (Temp-to-Perm)
- Salt Lake City, UT (19 miles from American Fork, UT)
- 26 days ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 26 days ago
The Patient Engagement Advocate (Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being....
Remote Work- Springville, UT (21 miles from American Fork, UT)
- 29 days ago
- Springville, UT (21 miles from American Fork, UT)
- 29 days ago
EDUCATION/EXPERIENCE: High school degree or GED with at least 1 year of call center experience, or equivalent combination of education and experience in inbound direct sales call center environment...
Automotive Call Center Representative & Cashier
- Salt Lake City, UT (19 miles from American Fork, UT)
- 30+ days ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 30+ days ago
We are seeking a dedicated and enthusiastic Automotive Call Center Representative & Cashier to join our team at Salt Lake Valley CDJR....
- Provo, UT (13 miles from American Fork, UT)
- 90+ days ago
- Provo, UT (13 miles from American Fork, UT)
- 90+ days ago
Overview Job Purpose The Client Support Specialist II acts as a subject-matter and product-area specialist to provide support to our customer base utilizing ICE Mortgage Technology products,...
Remote WorkDemographic Data for American Fork, UT
Moving to American Fork, UT? Find some basic demographic data about American Fork, UT below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in American Fork, UT
Highest Education Level
Call Center Representatives in American Fork, UT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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