Call Center Representative Jobs in San Marcos, TX
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Facility Call Center Representative
- New Braunfels, TX (12 miles from San Marcos, TX)
- 15 days ago
- New Braunfels, TX (12 miles from San Marcos, TX)
- 15 days ago
We are seeking a(an) Facility Call Center Representative for our team to ensure that we continue to provide all patients with high quality, efficient care....
Call Center Representative - Critical Safety (All Shifts)
- New Braunfels, TX (12 miles from San Marcos, TX)
- 22 days ago
- New Braunfels, TX (12 miles from San Marcos, TX)
- 22 days ago
Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity....
Customer Care Associate I - FM
- New Braunfels, TX (12 miles from San Marcos, TX)
- 30+ days ago
- New Braunfels, TX (12 miles from San Marcos, TX)
- 30+ days ago
Job Summary Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues....
Medical Office Specialist - Call Center
- Cibolo, TX (24 miles from San Marcos, TX)
- 30+ days ago
- Cibolo, TX (24 miles from San Marcos, TX)
- 30+ days ago
Benefits HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues....
Senior Customer Care Associate
- New Braunfels, TX (12 miles from San Marcos, TX)
- 30+ days ago
- New Braunfels, TX (12 miles from San Marcos, TX)
- 30+ days ago
This is not a work from home position. ERP experience a plus. Job Summary Responsible for providing customer service by responding to inquiries regarding product selection, services and issues....
Demographic Data for San Marcos, TX
Moving to San Marcos, TX? Find some basic demographic data about San Marcos, TX below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in San Marcos, TX
Highest Education Level
Call Center Representatives in San Marcos, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Billing
- Listening
- Microsoft Windows
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Team Building
- Microsoft PowerPoint
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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