Call Center Representative Jobs in Plano, TX
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Agent (Part-Time)-1
- Lewisville, TX (22 miles from Plano, TX)
- 15 hours ago
- Lewisville, TX (22 miles from Plano, TX)
- 15 hours ago
Location: 811 E State Hwy 121, Lewisville, Texas 75057 United States of America U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is...
Call Center Customer Service Representative - Sales (Hybrid)
- Richardson, TX (6 miles from Plano, TX)
- 16 hours ago
- Richardson, TX (6 miles from Plano, TX)
- 16 hours ago
If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit...
Call Center Representative - National Remote
- Dallas, TX (18 miles from Plano, TX)
- 17 hours ago
- Dallas, TX (18 miles from Plano, TX)
- 17 hours ago
Within a high-volume environment, you'll need to model and act as an ambassador for the company while solving complex health care inquires The Call Center Representative acts as a customer advocate...
Remote Work- Dallas, TX (18 miles from Plano, TX)
- 17 hours ago
- Dallas, TX (18 miles from Plano, TX)
- 17 hours ago
Kilpatrick, a large international law firm, is seeking a Client Support Specialist for our Finance Department in our Chicago, Dallas, Houston or Atlanta office. This position will be part of our...
Remote Call Center Representative - MUST BE ABLE TO PICK UP EQUIPMENT IN FRISCO TX
- Frisco, TX (11 miles from Plano, TX)
- 1 day ago
- Frisco, TX (11 miles from Plano, TX)
- 1 day ago
Hours: Monday-Friday 8:30am-5pm EST Skills & Qualifications -1+ year of call center experience (any industry) - preferred to have outbound call center experience Team Members must have and maintain...
Remote Work- Garland, TX (10 miles from Plano, TX)
- 2 days ago
- Garland, TX (10 miles from Plano, TX)
- 2 days ago
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
- Frisco, TX (11 miles from Plano, TX)
- 2 days ago
- Frisco, TX (11 miles from Plano, TX)
- 2 days ago
Benefits Texas Joint Institute, offers a total rewards package that supports the health, life, career and retirement of our colleagues....
Call Center Representative (Pharmacy) (Remote To Frisco, TX)
- Frisco, TX (11 miles from Plano, TX)
- 2 days ago
- Frisco, TX (11 miles from Plano, TX)
- 2 days ago
Teksystems is currently seeking experienced call center representatives for an on site position in Deerfield, IL - Pharmacy Experience Preferred....
- Dallas, TX (18 miles from Plano, TX)
- 5 days ago
- Dallas, TX (18 miles from Plano, TX)
- 5 days ago
Ability to meet stringent quality assessments standards and call monitoring requirements. Achieve and exceed performance and productivity standards....
Center experience?...
Call Center Representative (Member Service Advisor)
- Lewisville, TX (22 miles from Plano, TX)
- 7 days ago
- Lewisville, TX (22 miles from Plano, TX)
- 7 days ago
Day to day as a Call Center Representative SkyOne Federal Credit Union is looking for dedicated individuals to become part of our esteemed call center team as a Member Service Advisor....
Pharmacy Call Center Representative - Hybrid
- Dallas, TX (18 miles from Plano, TX)
- 7 days ago
- Dallas, TX (18 miles from Plano, TX)
- 7 days ago
Additional Skills & Qualifications Must Haves: -1+ year of pharmacy call center experience Team Members must have and maintain Broadband Internet Service (High Speed Internet connection)....
- Frisco, TX (11 miles from Plano, TX)
- 7 days ago
- Frisco, TX (11 miles from Plano, TX)
- 7 days ago
Call Center Experience: At least 1 year of experience in a call center environment is required....
- Dallas, TX (18 miles from Plano, TX)
- 8 days ago
- Dallas, TX (18 miles from Plano, TX)
- 8 days ago
Ability to meet stringent quality assessment standards and call monitoring requirements. Achieve and exceed performance and productivity standards....
- Dallas, TX (18 miles from Plano, TX)
- 8 days ago
- Dallas, TX (18 miles from Plano, TX)
- 8 days ago
Benefits Texas Joint Institute, offers a total rewards package that supports the health, life, career and retirement of our colleagues....
Demographic Data for Plano, TX
Moving to Plano, TX? Find some basic demographic data about Plano, TX below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Plano, TX
Highest Education Level
Call Center Representatives in Plano, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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