Call Center Representative Jobs in Gallatin, TN
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Nashville, TN (23 miles from Gallatin, TN)
- 3 days ago
- Nashville, TN (23 miles from Gallatin, TN)
- 3 days ago
MUST BE LOCAL TO NASHVILLE TN Here is an awesome opportunity to show your customer service skills! Monday-Friday 8am-5pm, or 9am-6pm hours On site position $18.00 per hour Local to Nashville TN...
Intl - HR Call Center Representative (Costa Rica)
- Nashville, TN (23 miles from Gallatin, TN)
- 5 days ago
- Nashville, TN (23 miles from Gallatin, TN)
- 5 days ago
Do you excel at real-time communication, problem-solving, and delivering exceptional customer service? The MyHR Live Support Team operates a state-of-the-art contact center, caring for 1.5 million...
- Goodlettsville, TN (14 miles from Gallatin, TN)
- 6 days ago
- Goodlettsville, TN (14 miles from Gallatin, TN)
- 6 days ago
One of our top Retail clients in Goodlettsville, TN is looking to bring on some Call Center Representatives to help support their Human Resources Shared Services team....
Consumer Services Specialist (Call Center- start date of 4/7)
- Nashville, TN (23 miles from Gallatin, TN)
- 11 days ago
- Nashville, TN (23 miles from Gallatin, TN)
- 11 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Nashville , Tennessee We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr--...
Customer Sales and Service Call Center Representative
- Nashville, TN (23 miles from Gallatin, TN)
- 12 days ago
- Nashville, TN (23 miles from Gallatin, TN)
- 12 days ago
Start with the paycheck: Customer Sales and Service Call Center Representative start between $10.00/hr and $20.06/hr. This does not include commissions. his does not include commissions....
On-Site Medical Call-Center Specialist
- Nashville, TN (23 miles from Gallatin, TN)
- 30+ days ago
- Nashville, TN (23 miles from Gallatin, TN)
- 30+ days ago
DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want...
Remote WorkSkills you'll bring for success: 1 - 3 years previous call center experience preferred but not required High School Diploma/GED or equivalent related business experience preferred Strong written and...
Demographic Data for Gallatin, TN
Moving to Gallatin, TN? Find some basic demographic data about Gallatin, TN below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Gallatin, TN
Highest Education Level
Call Center Representatives in Gallatin, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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