Call Center Representative Jobs in South Dakota
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Remote WorkJob ID: 30699 Agency: Revenue Location: Pierre, SD Salary: $17.78-$18.82/hr., depending on qualifications Pay Grade: E Closing Date: Open Until Filled Why the Department of Revenue? At the...
Consumer Services Specialist (Call Center- start date of 4/7)
- Pierre, SD
- 10 days ago
- Pierre, SD
- 10 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Pierre , South Dakota We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr--...
Part-Time Inbound Call Center Representative (Sioux Falls, SD)
- Sioux Falls, SD
- 29 days ago
- Sioux Falls, SD
- 29 days ago
Part-Time Inbound Call Center Representative (Sioux Falls, SD) Job Details Job Location Sioux Falls - Sioux Falls, SD Position Type Part Time Job Category Automotive WHO should apply?...
Inbound Call Center Representative (Sioux Falls, SD)
- Sioux Falls, SD
- 29 days ago
- Sioux Falls, SD
- 29 days ago
Inbound Call Center Representative (Sioux Falls, SD) Job Details Job Location Sioux Falls - Sioux Falls, SD Position Type Full Time Travel Percentage None WHO should apply?...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Bilingual Customer Care Associate - Full Time
- Sioux Falls, SD
- 60+ days ago
- Sioux Falls, SD
- 60+ days ago
Location: Sioux Falls, SD Shift: Monday - Friday ranging from 8:00am - 9:00am and ending between 5:00pm and 6:00pm. Rotating Saturdays 9:00am - 12:00pm Job Schedule: Full-Time Company: First...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
center experience is preferred....
Demographic Data for South Dakota
Moving to South Dakota? Find some basic demographic data about South Dakota below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in South Dakota
Highest Education Level
Call Center Representatives in South Dakota offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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