Call Center Representative Jobs in Sioux Falls, SD
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Location: Avera Long Term Care Pharmacy Worker Type: Regular Work Shift: Day Shift (United States of America) Pay Range: The pay range for this position is listed below. Actual pay rate dependent...
Bilingual Customer Care Associate - Full Time
- Sioux Falls, SD
- 90+ days ago
- Sioux Falls, SD
- 90+ days ago
Location: Sioux Falls, SD Shift: Monday - Friday ranging from 8:00am - 9:00am and ending between 5:00pm and 6:00pm. Rotating Saturdays 9:00am - 12:00pm Job Schedule: Full-Time Company: First...
Demographic Data for Sioux Falls, SD
Moving to Sioux Falls, SD? Find some basic demographic data about Sioux Falls, SD below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Sioux Falls, SD
Highest Education Level
Call Center Representatives in Sioux Falls, SD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- Account Management
- High School Diploma
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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