Call Center Representative Jobs in West Columbia, SC
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Columbia, SC (2 miles from West Columbia, SC)
- 3 days ago
- Columbia, SC (2 miles from West Columbia, SC)
- 3 days ago
Training: Call Center Representatives will participate in a training program to ensure they have the knowledge and skills to successfully perform their job....
Senior Contact Center Representative - Business Banking Support
- Columbia, SC (2 miles from West Columbia, SC)
- 6 days ago
- Columbia, SC (2 miles from West Columbia, SC)
- 6 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkContact Center Representative - Banking Support
- Columbia, SC (2 miles from West Columbia, SC)
- 6 days ago
- Columbia, SC (2 miles from West Columbia, SC)
- 6 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
- Lexington, SC (10 miles from West Columbia, SC)
- 10 days ago
- Lexington, SC (10 miles from West Columbia, SC)
- 10 days ago
Description: Identify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks....
HRES Contact Center Representative I - REMOTE
- Columbia, SC (2 miles from West Columbia, SC)
- 10 days ago
- Columbia, SC (2 miles from West Columbia, SC)
- 10 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : The HR Contact Center Representative is the primary point of contact to help triage and resolve...
Remote Work- Columbia, SC (2 miles from West Columbia, SC)
- 12 days ago
- Columbia, SC (2 miles from West Columbia, SC)
- 12 days ago
Possess at least 2 years of call center experience. Exhibit strong communication skills and the ability to handle inquiries with professionalism....
- Columbia, SC (2 miles from West Columbia, SC)
- 12 days ago
- Columbia, SC (2 miles from West Columbia, SC)
- 12 days ago
Possess at least 2 years of call center experience. Exhibit strong communication skills and the ability to handle inquiries with professionalism....
Patient Service Representative Call Center Job West Columbia, SC
- West Columbia, SC
- 30+ days ago
- West Columbia, SC
- 30+ days ago
Qualifications Education: High school or equivalent (Preferred) Minimum Background Requirements: 1 year of customer service experience required Previous medical call center experience required, preferred...
Demographic Data for West Columbia, SC
Moving to West Columbia, SC? Find some basic demographic data about West Columbia, SC below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in West Columbia, SC
Highest Education Level
Call Center Representatives in West Columbia, SC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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