Call Center Representative Jobs in South Carolina
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Show off the latest technology as a Customer Relations Associate in one of our Retail Branch Offices. At HTC, the possibilities are truly endless, and one of the best places to start is on our...
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Remote WorkPOSITION SUMMARY: Are you a former school teacher or homeschool parent? Do you have a passion to help and educate? BJU Press Customer Service is the place for you! As a Customer Care Associate,...
Contact Center Representative - Greenville, SC
- Greenville, SC
- 20 hours ago
- Greenville, SC
- 20 hours ago
Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals....
Call Center Representative share to twitter share to facebook share to linkedin Join Forbes' 2024 Best Employer for Diversity!...
Remote WorkSummary: The Call Center Representative position is responsible for scheduling and interacting with patients via telephone, face to face, email, and performs a range of duties which includes gathering...
Consumer Services Specialist (Call Center- start date of 4/7)
- Columbia, SC
- 10 days ago
- Columbia, SC
- 10 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Columbia , South Carolina We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of...
Sales & Service Contact Center Representative (Part Time)
- Rock Hill, SC
- 26 days ago
- Rock Hill, SC
- 26 days ago
Comporium is a diversified communications company providing a Quintuple Play of five services -- voice, video, data, wireless and security -- at the retail level; as well as, providing security...
Call Center Representative / Patient Engagement Advocate (Temp-to-Perm)
- Charleston, SC
- 26 days ago
- Charleston, SC
- 26 days ago
The Patient Engagement Advocate (Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being....
Remote WorkJoin Our Contact Center Team - Where Customer Service Meets Excellence! -- Are you a people person with a knack for problem-solving? Do you thrive in a fast-paced environment where every call is a...
The ideal candidate will use their passion for big data and analytics to provide insights to the business covering a range of topics. They will be responsible for conducting both recurring and ad...
Clinical Call Center Representative (CCMA)
- Little River, SC
- 30+ days ago
- Little River, SC
- 30+ days ago
Clinical Call Center Representative (CCMA) POSITION SUMMARY: The Clinical Call Center Representative provides patient services for patients who initiate a call related to their health care needs....
Please do not respond to direct messages with your personal information. All job applications and your sensitive, personal information should only be submitted via our official job platform....
SALARY: Starting at $16 Training pay of $15 per hour SCHEDULE: Full Time opportunities 9am-5pm or 9am-6pm post training Completely closed on Sunday's What Capital Vacations can offer YOU: Great...
Are you experienced in customer service and looking for career advancements? Then we are looking for you! Come be a part of our lively Customer Care team as we take incoming calls to assist our...
Demographic Data for South Carolina
Moving to South Carolina? Find some basic demographic data about South Carolina below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in South Carolina
Highest Education Level
Call Center Representatives in South Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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