Call Center Representative Jobs in Myrtle Beach, SC
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
SALARY: Starting at $16 Training pay of $15 per hour SCHEDULE: Full Time opportunities 9am-5pm or 9am-6pm post training Completely closed on Sunday's What Capital Vacations can offer YOU: Great...
Clinical Call Center Representative (CCMA)
- Little River, SC (11 miles from Myrtle Beach, SC)
- 60+ days ago
- Little River, SC (11 miles from Myrtle Beach, SC)
- 60+ days ago
Clinical Call Center Representative (CCMA) POSITION SUMMARY: The Clinical Call Center Representative provides patient services for patients who initiate a call related to their health care needs....
Demographic Data for Myrtle Beach, SC
Moving to Myrtle Beach, SC? Find some basic demographic data about Myrtle Beach, SC below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Myrtle Beach, SC
Highest Education Level
Call Center Representatives in Myrtle Beach, SC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Microsoft Outlook
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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