Call Center Representative Jobs in Greer, SC
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Greenville, SC (8 miles from Greer, SC)
- 7 hours ago
- Greenville, SC (8 miles from Greer, SC)
- 7 hours ago
WHO We Are: Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a...
- Greenville, SC (8 miles from Greer, SC)
- 20 hours ago
- Greenville, SC (8 miles from Greer, SC)
- 20 hours ago
POSITION SUMMARY: Are you a former school teacher or homeschool parent? Do you have a passion to help and educate? BJU Press Customer Service is the place for you! As a Customer Care Associate,...
Contact Center Representative - Greenville, SC
- Greenville, SC (8 miles from Greer, SC)
- 1 day ago
- Greenville, SC (8 miles from Greer, SC)
- 1 day ago
Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals....
- Greenville, SC (8 miles from Greer, SC)
- 30+ days ago
- Greenville, SC (8 miles from Greer, SC)
- 30+ days ago
Please do not respond to direct messages with your personal information. All job applications and your sensitive, personal information should only be submitted via our official job platform....
Customer Care Associate (Bilingual)
- Greenville, SC (8 miles from Greer, SC)
- 30+ days ago
- Greenville, SC (8 miles from Greer, SC)
- 30+ days ago
Are you experienced in customer service and looking for career advancements? Then we are looking for you! Come be a part of our lively Customer Care team as we take incoming calls to assist our...
Demographic Data for Greer, SC
Moving to Greer, SC? Find some basic demographic data about Greer, SC below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Greer, SC
Highest Education Level
Call Center Representatives in Greer, SC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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