Call Center Representative Jobs in West Chester, PA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Fort Washington, PA (23 miles from West Chester, PA)
- 15 hours ago
- Fort Washington, PA (23 miles from West Chester, PA)
- 15 hours ago
Vacancy NameClient Relations Specialist Vacancy NoVN323 Employment TypeFull Time LocationRemote Job Details This position is only available for W2 Employees. Please note that in order to be a W2...
Contact Center Agent - Wilmington
- Wilmington, DE (19 miles from West Chester, PA)
- 5 days ago
- Wilmington, DE (19 miles from West Chester, PA)
- 5 days ago
Contact Center Agent - Wilmington at Goodwill Delaware - Wilmington in Wilmington, Delaware, United States Job Description Contact Center Agent Position Title: Contact Center Agent Location:...
- Wayne, PA (11 miles from West Chester, PA)
- 14 days ago
- Wayne, PA (11 miles from West Chester, PA)
- 14 days ago
Client Support Specialist at Education Management Solutions Wayne, Pennsylvania, United States A market leader in integrated technology ecosystems for healthcare training is Education Management...
Box Office/Call Center Specialist PT (Required: Sa/Su/Th or F)
- Philadelphia, PA (23 miles from West Chester, PA)
- 20 days ago
- Philadelphia, PA (23 miles from West Chester, PA)
- 20 days ago
Box Office & Call Center Specialist Part-Time, 24 hours per week ($18.35 hour) Schedule: Saturday, Sunday Required & Thursday or Friday Required Primary Function: As the first point of contact...
- Lansdowne, PA (18 miles from West Chester, PA)
- 20 days ago
- Lansdowne, PA (18 miles from West Chester, PA)
- 20 days ago
Randstad is partnering with a company that is looking for an experienced Client Support Specialist ***THIS IS A DIRECT HIRE OPPORTUNITY*** Account Manager (Direct Hire Opportunity) Location:...
Call Center / Customer Service Representative
- Philadelphia, PA (23 miles from West Chester, PA)
- 29 days ago
- Philadelphia, PA (23 miles from West Chester, PA)
- 29 days ago
Call Center/Customer Service Position - PAY RATE $19/HR ***Must be willing to take a typing and phone etiquette test - will be required *** Job Description: Call Center Representative will be assisting...
ULINE- Call Center Representative
- Gilbertsville, PA (22 miles from West Chester, PA)
- 29 days ago
- Gilbertsville, PA (22 miles from West Chester, PA)
- 29 days ago
Customer Service Representative - Bilingual Pay from $23 to $28 per hour with significant growth and earning potential! Pennsylvania Branch 700 Uline Way, Allentown, PA 18106 Morning Calls Top...
- Wilmington, DE (19 miles from West Chester, PA)
- 30+ days ago
- Wilmington, DE (19 miles from West Chester, PA)
- 30+ days ago
OPTIONAL WORK FROM HOME POSITION (See guidelines) ALL APPLICANTS MUST LIVE IN THE STATE OF DELAWARE THE FIRST FOUR WEEKS OF TRAINING IS ONSITE TRAINING LOCATION: 221 W 10th Street, Wilmington, DE...
Client Support Specialist - Administrative Assistant
- Conshohocken, PA (17 miles from West Chester, PA)
- 30+ days ago
- Conshohocken, PA (17 miles from West Chester, PA)
- 30+ days ago
Client Support Specialist / Administrative Assistant HBKS Wealth Advisors (HBKS), an independent personal financial planning and wealth management firm with offices in four states, 14 locations,...
Patient Service Representative - Call Center
- Philadelphia, PA (23 miles from West Chester, PA)
- 30+ days ago
- Philadelphia, PA (23 miles from West Chester, PA)
- 30+ days ago
Title Patient Service Representative - Call Center EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard...
- Glenside, PA (24 miles from West Chester, PA)
- 30+ days ago
- Glenside, PA (24 miles from West Chester, PA)
- 30+ days ago
Call Center Customer Service Agents wanted - Great Automotive Industry Career Opportunity! We are a successful family owned automotive group located in Glenside, PA, looking for dynamic,...
Customer Care Ambassador (Call-Center Operator)
- Philadelphia, PA (23 miles from West Chester, PA)
- 45+ days ago
- Philadelphia, PA (23 miles from West Chester, PA)
- 45+ days ago
Parkway is seeking an experienced Customer Care Ambassador for its Parking Centric Customer Care Center. The Remote Service Center's main responsibility will be to remotely assist customers across...
- Philadelphia, PA (23 miles from West Chester, PA)
- 90+ days ago
- Philadelphia, PA (23 miles from West Chester, PA)
- 90+ days ago
The Call Center Coordinator will be responsible for coordination of patient flow over the telephone; greeting patients in a prompt and courtesy manner and being a patient advocate in term of...
Demographic Data for West Chester, PA
Moving to West Chester, PA? Find some basic demographic data about West Chester, PA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in West Chester, PA
Highest Education Level
Call Center Representatives in West Chester, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Billing
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Team Building
- Microsoft PowerPoint
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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