Call Center Representative Jobs in Norristown, PA

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 21 Jobs

Drug Testing Call Center Rep - 2nd Shift

Warminster, PA (14 miles from Norristown, PA)
6 days ago

Warminster, PA (14 miles from Norristown, PA)
6 days ago

Drug Testing Call Center Rep - 2nd Shift Vertical Screen Inc. - 2.8 Warminster, PA Job Details Full-time $15 an hour 1 day ago Benefits Paid training Paid holidays Health insurance Dental...

Client Support Specialist

Wayne, PA (6 miles from Norristown, PA)
13 days ago

Wayne, PA (6 miles from Norristown, PA)
13 days ago

Client Support Specialist at Education Management Solutions Wayne, Pennsylvania, United States A market leader in integrated technology ecosystems for healthcare training is Education Management...

Box Office/Call Center Specialist PT (Required: Sa/Su/Th or F)

Philadelphia, PA (15 miles from Norristown, PA)
19 days ago

Philadelphia, PA (15 miles from Norristown, PA)
19 days ago

Box Office & Call Center Specialist Part-Time, 24 hours per week ($18.35 hour) Schedule: Saturday, Sunday Required & Thursday or Friday Required Primary Function: As the first point of contact...

FN Call Center Operator

Camden, NJ (18 miles from Norristown, PA)
19 days ago

Camden, NJ (18 miles from Norristown, PA)
19 days ago

About Us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical...

Client Support Specialist

Lansdowne, PA (13 miles from Norristown, PA)
20 days ago

Lansdowne, PA (13 miles from Norristown, PA)
20 days ago

Randstad is partnering with a company that is looking for an experienced Client Support Specialist ***THIS IS A DIRECT HIRE OPPORTUNITY*** Account Manager (Direct Hire Opportunity) Location:...

Front Desk Receptionist/Call Center Representative

Willow Grove, PA (11 miles from Norristown, PA)
20 days ago

Willow Grove, PA (11 miles from Norristown, PA)
20 days ago

['Rheumatology Specialty Center', '3.3', 'Front Desk Receptionist/Call Center Representative', 'Easy Apply', 'Willow Grove, PA'][]...

Call Center Representative

Chalfont, PA (12 miles from Norristown, PA)
20 days ago

Chalfont, PA (12 miles from Norristown, PA)
20 days ago

Call Center Representative.pdf POSITION DESCRIPTION JOB TITLE: Call Center Representative GRADE LEVEL: VI DEPARTMENT: Call Center FLSA: Non-Exempt Reports directly to: Call Center Manager Function:...

Call Center Specialist - Jenkintown, PA

Jenkintown, PA (12 miles from Norristown, PA)
26 days ago

Jenkintown, PA (12 miles from Norristown, PA)
26 days ago

Serves as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services. Handles complex scheduling...

Call Center / Customer Service Representative

Philadelphia, PA (15 miles from Norristown, PA)
28 days ago

Philadelphia, PA (15 miles from Norristown, PA)
28 days ago

Call Center/Customer Service Position - PAY RATE $19/HR ***Must be willing to take a typing and phone etiquette test - will be required *** Job Description: Call Center Representative will be assisting...

ULINE- Call Center Representative

Gilbertsville, PA (18 miles from Norristown, PA)
28 days ago

Gilbertsville, PA (18 miles from Norristown, PA)
28 days ago

Customer Service Representative - Bilingual Pay from $23 to $28 per hour with significant growth and earning potential! Pennsylvania Branch 700 Uline Way, Allentown, PA 18106 Morning Calls Top...

ULINE- Customer Service Representative

Sellersville, PA (15 miles from Norristown, PA)
28 days ago

Sellersville, PA (15 miles from Norristown, PA)
28 days ago

Customer Service Representative Pay from $22 to $27 per hour with significant growth and earning potential! Pennsylvania Branch 700 Uline Way, Allentown, PA 18106 Morning Calls Top Large Employer...

Client Support Specialist - Administrative Assistant

Conshohocken, PA (3 miles from Norristown, PA)
30+ days ago

Conshohocken, PA (3 miles from Norristown, PA)
30+ days ago

Client Support Specialist / Administrative Assistant HBKS Wealth Advisors (HBKS), an independent personal financial planning and wealth management firm with offices in four states, 14 locations,...

Patient Service Representative - Call Center

Philadelphia, PA (15 miles from Norristown, PA)
30+ days ago

Philadelphia, PA (15 miles from Norristown, PA)
30+ days ago

Title Patient Service Representative - Call Center EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard...

Client Service Call Center Representative

Warminster, PA (14 miles from Norristown, PA)
30+ days ago

Warminster, PA (14 miles from Norristown, PA)
30+ days ago

About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...

Call Center Agent

Glenside, PA (8 miles from Norristown, PA)
30+ days ago

Glenside, PA (8 miles from Norristown, PA)
30+ days ago

Call Center Customer Service Agents wanted - Great Automotive Industry Career Opportunity! We are a successful family owned automotive group located in Glenside, PA, looking for dynamic,...

View all 21 jobs

Demographic Data for Norristown, PA

Moving to Norristown, PA? Find some basic demographic data about Norristown, PA below.

Median Age

Average Household Income

Home Value vs Household Income in Norristown, PA

Local

National

Total Population

87,148

Number of Businesses

2,010

City Size

Medium/Lg

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Norristown, PA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Norristown, PA offer the following education background

High School or GED

33.1%

Bachelor's Degree

25.0%

Associate's Degree

17.1%

Vocational Degree or Certification

14.8%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Norristown, PA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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