Call Center Representative Jobs in Oregon
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Function/Duties of Position The Call Center Representative position is critical to the success and operational efficiency of OHSU, working in a call center which operates 24 hours a day, 7 days a week...
This is an opportunity to work for one of the top local firms in the area, which is rated as one of the best places to work in the State of Oregon. They provide growth opportunities, excellent...
Client Support Specialist Duration: Direct hire Location: Onsite in Beaverton, OR with one day per week remote Salary: $21.63 - $26.44 per hour + annual bonus Schedule: Monday to Friday, 8:00 AM -...
Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization...
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
Client Support Specialist, OR (US Eastern Time Zone, Remote)
- Remote, OR
- 7 days ago
- Remote, OR
- 7 days ago
We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center...
Remote WorkBilingual Spanish Call Center Customer Service Representative
- Portland, OR
- 8 days ago
- Portland, OR
- 8 days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Client Support Specialist (Temporary) Role Duration: March 3 - May 16 (3 Months) Schedule: - Initial Shift : Day shift, Monday to Friday, either 8 AM - 4 PM or 9 AM - 5 PM - Shift Change :...
Consumer Services Specialist (Call Center- start date of 4/7)
- Salem, OR
- 10 days ago
- Salem, OR
- 10 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Salem , Oregon We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr-- The...
STEPS Call Center Operator University of Kentucky, United States about 15 hours ago Location: Remote, OREGON Job Type: PartTime Deadline: ; Posting Details Posting Details Job Title STEPS Call...
About Us: Lumencor, Inc. manufactures high-performance solid state lighting subsystems-commonly known as "light engines"-for bioanalytical instruments, medical devices, and life science research...
Claims Call Center Representative 121455 Zurich is a leading multi-line insurer that serves its customers in global and local markets....
Remote WorkThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Remote WorkDealership: L0238 Driveway Finance Corporation Kickstart your career in a dynamic call center environment! As a DFC Customer Service Representative, youll provide top-notch support to customers...
9 Month Contract. ******All work to be done onsite in Bend, Oregon. $21/hr Position Overview: We are seeking Client Support Representatives to assist with a technical deployment project for a...
Demographic Data for Oregon
Moving to Oregon? Find some basic demographic data about Oregon below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Oregon
Highest Education Level
Call Center Representatives in Oregon offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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