Call Center Representative Jobs in Clackamas, OR
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Patient Service Specialist - Call Center Scheduling
- Vancouver, WA (21 miles from Clackamas, OR)
- 4 days ago
- Vancouver, WA (21 miles from Clackamas, OR)
- 4 days ago
We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE....
- Gresham, OR (8 miles from Clackamas, OR)
- 7 days ago
- Gresham, OR (8 miles from Clackamas, OR)
- 7 days ago
NEW SEASON - NEW CALL CENTER CAREER Call Center Representative (Fundraising for Charities) $18 - $20!!!!!!! HIRING NOW - Love what you do and the team you do it with!...
FullscopeRMS Contact Center Representative
- Portland, OR (10 miles from Clackamas, OR)
- 30+ days ago
- Portland, OR (10 miles from Clackamas, OR)
- 30+ days ago
You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in...
Remote Work- Portland, OR (10 miles from Clackamas, OR)
- 30+ days ago
- Portland, OR (10 miles from Clackamas, OR)
- 30+ days ago
Function/Duties of Position The Call Center Representative position is critical to the success and operational efficiency of OHSU, working in a call center which operates 24 hours a day, 7 days a week...
Demographic Data for Clackamas, OR
Moving to Clackamas, OR? Find some basic demographic data about Clackamas, OR below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Clackamas, OR
Highest Education Level
Call Center Representatives in Clackamas, OR offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- Account Management
- High School Diploma
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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