Call Center Representative Jobs in Mayfield Heights, OH

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-8 of 8 Jobs

Medical Call Center Agent - Cuyahoga Falls, OH

Cuyahoga Falls, OH (24 miles from Mayfield Heights, OH)
23 hours ago

Cuyahoga Falls, OH (24 miles from Mayfield Heights, OH)
23 hours ago

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by...

Call Center Operator

Garfield Heights, OH (10 miles from Mayfield Heights, OH)
2 days ago

Garfield Heights, OH (10 miles from Mayfield Heights, OH)
2 days ago

We have several openings for a part-time CALL CENTER OPERATOR position. Location : Cleveland Clinic - Marymount - 12300 McCracken Rd, Garfield Heights, OH 44125. Note: online applications accepted...

Call Center Agents

Macedonia, OH (12 miles from Mayfield Heights, OH)
4 days ago

Macedonia, OH (12 miles from Mayfield Heights, OH)
4 days ago

Overview Customer Care Specialist - Macedonia Ohio (Must TRAIN at our MACEDONIA, OH HQ) Monday- Thursday 1:00p-9:30p, Friday 11:30a-8:00p and Weekend rotation. $18 HOURLY with BONUSES!!! TOP...

Call Center Agents

Twinsburg, OH (12 miles from Mayfield Heights, OH)
21 days ago

Twinsburg, OH (12 miles from Mayfield Heights, OH)
21 days ago

Overview Customer Care Specialist - Macedonia Ohio (Must TRAIN at our MACEDONIA, OH HQ) Monday- Thursday 1:00p-9:30p, Friday 11:30a-8:00p and Weekend rotation. $18 HOURLY with BONUSES!!! TOP...

Member Contact Center Representative (Full-Time)

Cleveland, OH (11 miles from Mayfield Heights, OH)
22 days ago

Cleveland, OH (11 miles from Mayfield Heights, OH)
22 days ago

Firefighters Community Credit Union of Cleveland, OH is seeking a Member Contact Center Representative (Full-Time) to join our team. Are you a self-starter with banking experience who is...

Call Center Representative

Hudson, OH (17 miles from Mayfield Heights, OH)
30+ days ago

Hudson, OH (17 miles from Mayfield Heights, OH)
30+ days ago

Call Center Representative Address 1595 Georgetown Rd, Hudson, OH 44236, USA Compensation $15.00 - $17.00/hour Job Description At Leaf Home people are at the heart of everything we do, and we've crafted...

Call Center Agent / Appointment Setter

Berea, OH (22 miles from Mayfield Heights, OH)
30+ days ago

Berea, OH (22 miles from Mayfield Heights, OH)
30+ days ago

Call Center Agent / Appointment Setter (Berea) Joyce Windows, Sunrooms & Baths image 1 of 10 120 Blaze Industrial Pkwy compensation: $15-$17/hour PLUS commissions and bonuses. $25/hr+ employment...

Call Center Operator

Cleveland, OH (11 miles from Mayfield Heights, OH)
45+ days ago

Cleveland, OH (11 miles from Mayfield Heights, OH)
45+ days ago

Morrison Healthcare We have several openings for a part-time CALL CENTER OPERATOR position. Location: Cleveland Clinic - Hillcrest - 6780 Mayfield Road, Mayfield Heights, OH 44124. Note: online...

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Demographic Data for Mayfield Heights, OH

Moving to Mayfield Heights, OH? Find some basic demographic data about Mayfield Heights, OH below.

Median Age

Average Household Income

Home Value vs Household Income in Mayfield Heights, OH

Local

National

Total Population

11,799,441

Number of Businesses

250,936

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Mayfield Heights, OH

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Mayfield Heights, OH offer the following education background

High School or GED

33.0%

Bachelor's Degree

25.1%

Associate's Degree

17.1%

Vocational Degree or Certification

14.8%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Mayfield Heights, OH

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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