Call Center Representative Jobs in Lebanon, OH
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Personal Lines - Call Center Associate I
- Fairfield, OH (15 miles from Lebanon, OH)
- 3 days ago
- Fairfield, OH (15 miles from Lebanon, OH)
- 3 days ago
Make a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking...
Call Center Customer Service Agent-5
- Cincinnati, OH (24 miles from Lebanon, OH)
- 7 days ago
- Cincinnati, OH (24 miles from Lebanon, OH)
- 7 days ago
center experience required High school graduate or equivalent Able to multi-task while providing accurate, efficient and exceptional service Excellent communication skills and a positive demeanor Proven...
Call Center Operator - Kettering - PBX - Kettering - Resource
- Kettering, OH (18 miles from Lebanon, OH)
- 7 days ago
- Kettering, OH (18 miles from Lebanon, OH)
- 7 days ago
A minimum of 3 years of healthcare-centered customer service and telephone operator or call center experience are required....
Call Center Operator - Kettering - PBX - Resource
- Kettering, OH (18 miles from Lebanon, OH)
- 7 days ago
- Kettering, OH (18 miles from Lebanon, OH)
- 7 days ago
A minimum of 3 years of healthcare-centered customer service and telephone operator or call center experience are required....
- Springdale, OH (17 miles from Lebanon, OH)
- 15 days ago
- Springdale, OH (17 miles from Lebanon, OH)
- 15 days ago
Call Center Representative POST NUMBER: 430688 Springdale, OH, US On-Site November 22nd, 2024 Business Services Vaco $ 16.00 - 17.00 hourly contract-to-hire Essential Functions/Responsibilities Answer...
- Milford, OH (20 miles from Lebanon, OH)
- 30+ days ago
- Milford, OH (20 miles from Lebanon, OH)
- 30+ days ago
The Customer Care Representative is responsible forhandling inbound phone inquiries. It representsthe organization in a personable and professional manner when assistingclients customers with...
- Mason, OH (8 miles from Lebanon, OH)
- 60+ days ago
- Mason, OH (8 miles from Lebanon, OH)
- 60+ days ago
Call center experience is a plus, but not required. Dress code is casual. This position is located at our Corporate Office in Mason....
- Xenia, OH (22 miles from Lebanon, OH)
- 60+ days ago
- Xenia, OH (22 miles from Lebanon, OH)
- 60+ days ago
Skills you'll bring for success: 1 - 3 years previous call center experience High School Diploma/GED or equivalent related business experience preferred Strong written and verbal communication skills...
Remote WorkHealthcare Call Center Specialist
- Mason, OH (8 miles from Lebanon, OH)
- 90+ days ago
- Mason, OH (8 miles from Lebanon, OH)
- 90+ days ago
PREFERRED QUALIFICATIONS: Customer service and/or call center experience Patient assistance, reimbursement and/or pharmacy benefit management experience Medical billing and coding experience PHYSICAL...
Demographic Data for Lebanon, OH
Moving to Lebanon, OH? Find some basic demographic data about Lebanon, OH below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Lebanon, OH
Highest Education Level
Call Center Representatives in Lebanon, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Billing
- Listening
- Microsoft Windows
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Team Building
- Microsoft PowerPoint
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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