Call Center Representative Jobs in Hubbard, OH
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Boardman, OH (10 miles from Hubbard, OH)
- 2 days ago
- Boardman, OH (10 miles from Hubbard, OH)
- 2 days ago
Multi-site Dermatology Group Seeks Call Center Agent Advanced Dermatology and Skin Care Center is recruiting a full time Call Center Agent to join our growing Dermatology group in Boardman, OH....
- Salem, OH (23 miles from Hubbard, OH)
- 14 days ago
- Salem, OH (23 miles from Hubbard, OH)
- 14 days ago
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000...
Primary Contact Center Representative (Call Center)
- Hermitage, PA (8 miles from Hubbard, OH)
- 60+ days ago
- Hermitage, PA (8 miles from Hubbard, OH)
- 60+ days ago
Primary Office Location: 3014 East State Street. Hermitage, Pennsylvania. 16148. Join our team. Make a difference - for us and for your future. Position Title: Primary Contact Center...
Demographic Data for Hubbard, OH
Moving to Hubbard, OH? Find some basic demographic data about Hubbard, OH below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Hubbard, OH
Highest Education Level
Call Center Representatives in Hubbard, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- Account Management
- High School Diploma
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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