Call Center Representative Jobs in Beavercreek, OH
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Operator - Kettering - PBX - Kettering - Resource
- Kettering, OH (8 miles from Beavercreek, OH)
- 6 days ago
- Kettering, OH (8 miles from Beavercreek, OH)
- 6 days ago
A minimum of 3 years of healthcare-centered customer service and telephone operator or call center experience are required....
Call Center Operator - Kettering - PBX - Resource
- Kettering, OH (8 miles from Beavercreek, OH)
- 6 days ago
- Kettering, OH (8 miles from Beavercreek, OH)
- 6 days ago
A minimum of 3 years of healthcare-centered customer service and telephone operator or call center experience are required....
- Tipp City, OH (21 miles from Beavercreek, OH)
- 21 days ago
- Tipp City, OH (21 miles from Beavercreek, OH)
- 21 days ago
Immediate opening for a Customer Care Associate in the Tipp City, OH area! Who We Are 11th Hour Staffing Inc. is a family-owned-and-operated business that is passionate about recruiting, customer...
- New Carlisle, OH (22 miles from Beavercreek, OH)
- 30+ days ago
- New Carlisle, OH (22 miles from Beavercreek, OH)
- 30+ days ago
Call Center Representative Bath Concepts Independent Dealers New Carlisle, OH Job Details Full-time $19 - $22 an hour 3 hours ago Benefits Paid holidays Qualifications CRM software Call center Computer...
- Mason, OH (23 miles from Beavercreek, OH)
- 60+ days ago
- Mason, OH (23 miles from Beavercreek, OH)
- 60+ days ago
Call center experience is a plus, but not required. Dress code is casual. This position is located at our Corporate Office in Mason....
- Xenia, OH (8 miles from Beavercreek, OH)
- 60+ days ago
- Xenia, OH (8 miles from Beavercreek, OH)
- 60+ days ago
Skills you'll bring for success: 1 - 3 years previous call center experience High School Diploma/GED or equivalent related business experience preferred Strong written and verbal communication skills...
Remote WorkHealthcare Call Center Specialist
- Mason, OH (23 miles from Beavercreek, OH)
- 60+ days ago
- Mason, OH (23 miles from Beavercreek, OH)
- 60+ days ago
PREFERRED QUALIFICATIONS: Customer service and/or call center experience Patient assistance, reimbursement and/or pharmacy benefit management experience Medical billing and coding experience PHYSICAL...
Demographic Data for Beavercreek, OH
Moving to Beavercreek, OH? Find some basic demographic data about Beavercreek, OH below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Beavercreek, OH
Highest Education Level
Call Center Representatives in Beavercreek, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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