Call Center Representative Jobs in Latham, NY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Albany, NY (1 mile from Latham, NY)
- 11 hours ago
- Albany, NY (1 mile from Latham, NY)
- 11 hours ago
Xerox Client Support Specialist in Albany , New York Client Support Specialist General Information Press space or enter keys to toggle section visibility Country United States Department SALES...
Remote Work- Amsterdam, NY (23 miles from Latham, NY)
- 6 days ago
- Amsterdam, NY (23 miles from Latham, NY)
- 6 days ago
Over DEGIRO In 2013 lanceerde DEGIRO haar online brokerage diensten in Nederland. Sindsdien zijn we uitgebreid naar 18 Europese landen, waardoor particuliere beleggers kunnen profiteren van een...
- Albany, NY (1 mile from Latham, NY)
- 7 days ago
- Albany, NY (1 mile from Latham, NY)
- 7 days ago
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness,...
Remote WorkCall Center Representative 1, SG - 09(NYHELPS)Item#08381(2)
- Menands, NY (5 miles from Latham, NY)
- 8 days ago
- Menands, NY (5 miles from Latham, NY)
- 8 days ago
Transfer: For 70.1 transfer to Call Center Representative 1, SG-9, you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to an SG-7 or above...
Remote Work- Albany, NY (1 mile from Latham, NY)
- 10 days ago
- Albany, NY (1 mile from Latham, NY)
- 10 days ago
Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job...
Consumer Services Specialist (Call Center- start date of 4/7)
- Albany, NY (1 mile from Latham, NY)
- 12 days ago
- Albany, NY (1 mile from Latham, NY)
- 12 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Albany , New York We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr-- The...
Demographic Data for Latham, NY
Moving to Latham, NY? Find some basic demographic data about Latham, NY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Latham, NY
Highest Education Level
Call Center Representatives in Latham, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Billing
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Team Building
- Microsoft PowerPoint
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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