Call Center Representative Jobs in Getzville, NY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Benefits: As an Associate, youll enjoy our Total Rewards Program * to help secure your financial future and preserve your health and well-being, including: Premier Medical, Dental and Vision Insurance...
- Sanborn, NY (9 miles from Getzville, NY)
- 5 days ago
- Sanborn, NY (9 miles from Getzville, NY)
- 5 days ago
We are looking for a truly exceptional Client Relations Specialist! We hope you have a desire to succeed in helping people, are customer focused, and enthusiastic. We are seeking a talented "Voice...
Mortgage Servicing Contact Center Representative (Buffalo, NY)
- Williamsville, NY (3 miles from Getzville, NY)
- 9 days ago
- Williamsville, NY (3 miles from Getzville, NY)
- 9 days ago
Overview: Serves as voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing events. Responds to incoming requests for information on Bank...
Senior Contact Center Representative
- Orchard Park, NY (20 miles from Getzville, NY)
- 15 days ago
- Orchard Park, NY (20 miles from Getzville, NY)
- 15 days ago
Position Status : Non-exempt Work Hours: Mon–Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day. Reports To : Contact Center Leader Location : The...
Call Center Rep - Quality Service Associate Buf 2352 031524
- Buffalo, NY (11 miles from Getzville, NY)
- 45+ days ago
- Buffalo, NY (11 miles from Getzville, NY)
- 45+ days ago
Continental Service Group Call Center Rep - Quality Service Associate Buf 2352 031524 in Buffalo , New York *Please note - this posting is only for candidates that reside in the Buffalo, New York...
Demographic Data for Getzville, NY
Moving to Getzville, NY? Find some basic demographic data about Getzville, NY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Getzville, NY
Highest Education Level
Call Center Representatives in Getzville, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Insurance Verification
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- Collections
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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