Call Center Representative Jobs in Farmingdale, NY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Port Jefferson Station, NY (23 miles from Farmingdale, NY)
- 16 days ago
- Port Jefferson Station, NY (23 miles from Farmingdale, NY)
- 16 days ago
Summary The Call Center Representative will be responsible for managing heavy phones with excellent customer service provided....
Call Center Representative-Family Call Center
- Queens Village, NY (16 miles from Farmingdale, NY)
- 5 days ago
- Queens Village, NY (16 miles from Farmingdale, NY)
- 5 days ago
Call Center Representative-Family Call Center The Parker Jewish Institute, located in New Hyde Park, NY, is seeking dedicated Call Center Representatives to join our team of professionals on a part...
- Melville, NY (3 miles from Farmingdale, NY)
- 5 days ago
- Melville, NY (3 miles from Farmingdale, NY)
- 5 days ago
We are hiring Call Center Representatives for a large healthcare group....
FT PT Call Center Representative
- Bethpage, NY (2 miles from Farmingdale, NY)
- 12 days ago
- Bethpage, NY (2 miles from Farmingdale, NY)
- 12 days ago
FT PT Call Center Representative in Bethpage , New York Full time and part time Customer service/Call Center positions available!...
- Huntington, NY (9 miles from Farmingdale, NY)
- 30+ days ago
- Huntington, NY (9 miles from Farmingdale, NY)
- 30+ days ago
Description The Offsite Patient Service Representative provides front line contact as a patient liaison within the access center, check-in/check-out, appointment scheduler, triage, prior...
- Hauppauge, NY (14 miles from Farmingdale, NY)
- 90+ days ago
- Hauppauge, NY (14 miles from Farmingdale, NY)
- 90+ days ago
Join Our Team For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Named one of...
- Huntington, NY (9 miles from Farmingdale, NY)
- 90+ days ago
- Huntington, NY (9 miles from Farmingdale, NY)
- 90+ days ago
Description The Offsite Patient Service Representative provides front line contact as a patient liaison within the access center, check-in/check-out, appointment scheduler, triage, prior...
Demographic Data for Farmingdale, NY
Moving to Farmingdale, NY? Find some basic demographic data about Farmingdale, NY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Farmingdale, NY
Highest Education Level
Call Center Representatives in Farmingdale, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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