Call Center Representative Jobs in Cicero, NY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Customer Service Representative
- East Syracuse, NY (4 miles from Cicero, NY)
- 3 hours ago
- East Syracuse, NY (4 miles from Cicero, NY)
- 3 hours ago
Contact Center Customer Service Representative 1st shift M-F $17/hr. Contract position Description: Supports pre-delivery and after-sale support to customers which may include product ordering,...
- East Syracuse, NY (4 miles from Cicero, NY)
- 3 hours ago
- East Syracuse, NY (4 miles from Cicero, NY)
- 3 hours ago
Call Center Representative - in East Syracuse , New York Job Title: Customer Service Representative - Heating and Cooling Industry Location: Syracuse, NY Job Type: Full-Time- 2 year contract Pay: $17.00...
- Oneida, NY (23 miles from Cicero, NY)
- 2 days ago
- Oneida, NY (23 miles from Cicero, NY)
- 2 days ago
Pay Range: $17.50 - $21.53The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and...
Pre Registration/Call Center Customer Service Secretary
- Syracuse, NY (8 miles from Cicero, NY)
- 12 days ago
- Syracuse, NY (8 miles from Cicero, NY)
- 12 days ago
Job Summary: Knowledge of EPIC appointment scheduling and ability to schedule, cancel, and work in patient appointments. Obtains required demographics and insurance data and enters information...
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- East Syracuse, NY (4 miles from Cicero, NY)
- 45+ days ago
- East Syracuse, NY (4 miles from Cicero, NY)
- 45+ days ago
Call Center Representative Location: Syracuse, NY Job ID: #70358 Pay Range: $15-18 Job Description Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to...
Demographic Data for Cicero, NY
Moving to Cicero, NY? Find some basic demographic data about Cicero, NY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Cicero, NY
Highest Education Level
Call Center Representatives in Cicero, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Billing
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Team Building
- Microsoft PowerPoint
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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