Call Center Representative Jobs in Blasdell, NY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative-Operator
- Amherst, NY (14 miles from Blasdell, NY)
- 2 days ago
- Amherst, NY (14 miles from Blasdell, NY)
- 2 days ago
Dent Neurologic Institute is committed to excellence in all we do. Our culture is built on 4 key pillars: respect, quality, productivity, and well-being. By remaining dedicated to these values and...
Call Center Rep - Quality Service Associate Buf 2352 031524
- Buffalo, NY (7 miles from Blasdell, NY)
- 10 days ago
- Buffalo, NY (7 miles from Blasdell, NY)
- 10 days ago
Continental Service Group Call Center Rep - Quality Service Associate Buf 2352 031524 in Buffalo , New York *Please note - this posting is only for candidates that reside in the Buffalo, New York...
Call Center Representative - Debt Counselor Buf 2349 092624
- Buffalo, NY (7 miles from Blasdell, NY)
- 13 days ago
- Buffalo, NY (7 miles from Blasdell, NY)
- 13 days ago
*Please note - this posting is only for candidates that reside in the Buffalo, NY area. Applications from those outside of these areas will not be considered. This is a remote work opportunity....
Bilingual Spanish Call Center Rep - QSA Buf 2363 031524
- Buffalo, NY (7 miles from Blasdell, NY)
- 17 days ago
- Buffalo, NY (7 miles from Blasdell, NY)
- 17 days ago
*Please note - this posting is only for candidates that reside in the Buffalo, New York area. Applications from those outside of this area will not be considered. This is a remote work...
Bilingual Spanish Call Center Rep/Debt Counselor BUF 2320_092624
- Buffalo, NY (7 miles from Blasdell, NY)
- 18 days ago
- Buffalo, NY (7 miles from Blasdell, NY)
- 18 days ago
Please note - this posting is only for candidates that reside in Western NY, Rochester NY, Finger Lakes NY, Southern Tier or the immediate surrounding areas. Applications from those outside of...
Property Management Call Center Representative (Buffalo, NY - Onsite)
- Buffalo, NY (7 miles from Blasdell, NY)
- 30+ days ago
- Buffalo, NY (7 miles from Blasdell, NY)
- 30+ days ago
Call Center for Construction and Property Management where the goal is to solve issues related to properties where bank business is conducted. Property Management Assistant's (PMAs) multitask...
- Cheektowaga, NY (6 miles from Blasdell, NY)
- 30+ days ago
- Cheektowaga, NY (6 miles from Blasdell, NY)
- 30+ days ago
Description The Client Support Specialist provides exceptional customer service to all stakeholders, including clients, staff and independent contractors of the agency. This position provides...
Demographic Data for Blasdell, NY
Moving to Blasdell, NY? Find some basic demographic data about Blasdell, NY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Blasdell, NY
Highest Education Level
Call Center Representatives in Blasdell, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Billing
- Listening
- Microsoft Windows
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Team Building
- Microsoft PowerPoint
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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