Call Center Representative Jobs in Amsterdam, NY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Albany, NY (22 miles from Amsterdam, NY)
- 3 days ago
- Albany, NY (22 miles from Amsterdam, NY)
- 3 days ago
center experience or office experience Excellent communication skills (bilingual Spanish preferred but not required) Microsoft Office proficient Description: We are seeking dedicated and professional...
Call Center Representative $20/HR - IMMEDIATE HIRE
- Schenectady, NY (14 miles from Amsterdam, NY)
- 3 days ago
- Schenectady, NY (14 miles from Amsterdam, NY)
- 3 days ago
IMMEDIATE CALL CENTER REPRESENTATIVE NEEDED OPPORTUNITY TO WORK WITH ONE OF THE LARGEST PEST SERVICES COMPANIES IN THE AREA FULL TIME OPPORTUNITY WITH ROOM FOR ADVANCMENT Schenectady, NY (ONSITE ONLY...
Contact Center Representative - Banking Support
- Albany, NY (22 miles from Amsterdam, NY)
- 7 days ago
- Albany, NY (22 miles from Amsterdam, NY)
- 7 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
- Clifton Park, NY (19 miles from Amsterdam, NY)
- 10 days ago
- Clifton Park, NY (19 miles from Amsterdam, NY)
- 10 days ago
Pay Range: $17.00 - $22.50 EXCITING OPPORTUNITY AWAITS! NEW STORE OPENING IN CLIFTON PARK, NY! Join our dynamic team as we embark on a thrilling journey with our newest retail destination POSITION...
HRES Contact Center Representative I - REMOTE
- Albany, NY (22 miles from Amsterdam, NY)
- 11 days ago
- Albany, NY (22 miles from Amsterdam, NY)
- 11 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : The HR Contact Center Representative is the primary point of contact to help triage and resolve...
Remote Work- Canajoharie, NY (21 miles from Amsterdam, NY)
- 30+ days ago
- Canajoharie, NY (21 miles from Amsterdam, NY)
- 30+ days ago
Pay Range: $17.50 - $21.53 The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and...
Call Center Rep - Automotive Service BDC
- Albany, NY (22 miles from Amsterdam, NY)
- 30+ days ago
- Albany, NY (22 miles from Amsterdam, NY)
- 30+ days ago
DePaula Chevrolet is looking for an ambitious, outgoing professional to schedule appointments for our Service Department. We are willing to train the applicant who will provide our customers with...
Demographic Data for Amsterdam, NY
Moving to Amsterdam, NY? Find some basic demographic data about Amsterdam, NY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Amsterdam, NY
Highest Education Level
Call Center Representatives in Amsterdam, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- Account Management
- High School Diploma
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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