Call Center Representative Jobs in Los Lunas, NM
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Contact Center Representative/Hospital Operator
- Albuquerque, NM (22 miles from Los Lunas, NM)
- 1 day ago
- Albuquerque, NM (22 miles from Los Lunas, NM)
- 1 day ago
call center experience preferred and/or is currently demonstrating customer service skills, meeting current department metric and attendance guidelines within department....
Virtual Pharmacy Tech Support Call Center Rep- (shift 11a-8p ET/8a-5p PT) Exp Required
- Albuquerque, NM (22 miles from Los Lunas, NM)
- 28 days ago
- Albuquerque, NM (22 miles from Los Lunas, NM)
- 28 days ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract Pharmacy Support Call Center Representative to join our team....
Remote Work- Albuquerque, NM (22 miles from Los Lunas, NM)
- 45+ days ago
- Albuquerque, NM (22 miles from Los Lunas, NM)
- 45+ days ago
We are currently seeking a Call Center Representative. You'll be responsible for servicing members and potential members in a contact center environment via phone calls....
- Albuquerque, NM (22 miles from Los Lunas, NM)
- 60+ days ago
- Albuquerque, NM (22 miles from Los Lunas, NM)
- 60+ days ago
Overview SMS is hiring a Part-Time/After Hours Call Center Technician to work on the C4 contract at Kirtland AFB in New Mexico. This Tier 0 service desk position is responsible for answering and...
- Albuquerque, NM (22 miles from Los Lunas, NM)
- 60+ days ago
- Albuquerque, NM (22 miles from Los Lunas, NM)
- 60+ days ago
Contact Center Agent I Albuquerque, NM, United States HOT JOB TRENDING JOB DESCRIPTION JOB CATEGORY: CALL CENTER / CONTACT CENTER / ADMINISTRATION POSITION SUMMARY: We are seeking a dedicated and...
Demographic Data for Los Lunas, NM
Moving to Los Lunas, NM? Find some basic demographic data about Los Lunas, NM below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Los Lunas, NM
Highest Education Level
Call Center Representatives in Los Lunas, NM offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Billing
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Team Building
- Microsoft PowerPoint
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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