Call Center Representative Jobs in Somerset, NJ

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 18 Jobs

Client Support Specialist

Trenton, NJ (22 miles from Somerset, NJ)
1 day ago

Trenton, NJ (22 miles from Somerset, NJ)
1 day ago

Xerox Client Support Specialist in Trenton , New Jersey Client Support Specialist General Information Press space or enter keys to toggle section visibility Country United States Department SALES...

Remote Work

Child Support Call Center Agent

Hamilton, NJ (21 miles from Somerset, NJ)
6 days ago

Hamilton, NJ (21 miles from Somerset, NJ)
6 days ago

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...

Child Support Call Center Agent

Hopewell, NJ (15 miles from Somerset, NJ)
6 days ago

Hopewell, NJ (15 miles from Somerset, NJ)
6 days ago

Child Support Call Center Agent 2.7 2.7 out of 5 stars Hopewell, NJ 08525 Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100...

Contact Center Representative, Branchburg, NJ

Branchburg, NJ (11 miles from Somerset, NJ)
6 days ago

Branchburg, NJ (11 miles from Somerset, NJ)
6 days ago

Financial Resources FCU has been designated one of the Best Places to Work in NJ since 2022! At FRFCU, we are "putting people first" and that starts with our employees! Come see why our team...

Consumer Services Specialist (Call Center- start date of 4/7)

Trenton, NJ (22 miles from Somerset, NJ)
12 days ago

Trenton, NJ (22 miles from Somerset, NJ)
12 days ago

UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Trenton , New Jersey We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr--...

Call Center Associate

New Brunswick, NJ (4 miles from Somerset, NJ)
17 days ago

New Brunswick, NJ (4 miles from Somerset, NJ)
17 days ago

Call Center Associate Culinary & Nutrition The Call Center Associate will: Process room service meal orders Take phone calls for patient food and beverage requests. Assist patients with telephone...

Contact Center Representative - Edison

Edison, NJ (6 miles from Somerset, NJ)
18 days ago

Edison, NJ (6 miles from Somerset, NJ)
18 days ago

Overview Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives and we help one another to succeed. With a culture...

Bilingual (Spanish) Call Center Representative

Hamilton, NJ (21 miles from Somerset, NJ)
30+ days ago

Hamilton, NJ (21 miles from Somerset, NJ)
30+ days ago

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...

Contact Center Representative

Woodbridge, NJ (12 miles from Somerset, NJ)
30+ days ago

Woodbridge, NJ (12 miles from Somerset, NJ)
30+ days ago

Office location : Iselin, New Jersey Hybrid schedule: In-office on Tuesdays, Wednesdays, and Thursdays Work-from-home on Mondays and Fridays Work Hours : 10:30 AM to 7:00 PM EST (Monday through...

Client Support Specialist Princeton University

Princeton, NJ (11 miles from Somerset, NJ)
30+ days ago

Princeton, NJ (11 miles from Somerset, NJ)
30+ days ago

Client Support Specialist US-NJ-Princeton Job ID: 2025-20452 Type: Full-Time # of Openings: 1 Category: Information Technology Overview The Client Support Specialist provides IT software and...

Client Support Specialist

Princeton, NJ (11 miles from Somerset, NJ)
30+ days ago

Princeton, NJ (11 miles from Somerset, NJ)
30+ days ago

Overview The Client Support Specialist provides IT software and hardware support to faculty, students, and staff at Princeton University. The Client Support Specialist must be familiar with a...

Treasury Management Client Support Specialist

Woodbridge, NJ (12 miles from Somerset, NJ)
30+ days ago

Woodbridge, NJ (12 miles from Somerset, NJ)
30+ days ago

There are 2 opening for this role. POSITION SUMMARY The role of this position is to support the Treasury Management clients via phone and email requests. Provides Treasury Management helpdesk...

Senior Treasury Management Client Support Specialist

Woodbridge, NJ (12 miles from Somerset, NJ)
30+ days ago

Woodbridge, NJ (12 miles from Somerset, NJ)
30+ days ago

There are 3 openings for this role. POSITION SUMMARY The role of this position is to support the Treasury Management clients via phone and email requests. Has Treasury Management service and sales...

High Volume Call Center Representative

Pennington, NJ (18 miles from Somerset, NJ)
30+ days ago

Pennington, NJ (18 miles from Somerset, NJ)
30+ days ago

High Volume Call Center Representative in Pennington , New Jersey Adecco is hiring immediately for High Volume Call Center Representatives with a local client in Pennington, NJ....

Lead Treasury Management Client Support Specialist

Woodbridge, NJ (12 miles from Somerset, NJ)
30+ days ago

Woodbridge, NJ (12 miles from Somerset, NJ)
30+ days ago

POSITION SUMMARY The role of this position is to support the Treasury Management clients via phone and email requests. This position is the escalation point of identified potential problems,...

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Demographic Data for Somerset, NJ

Moving to Somerset, NJ? Find some basic demographic data about Somerset, NJ below.

Median Age

Average Household Income

Home Value vs Household Income in Somerset, NJ

Local

National

Total Population

55,500

Number of Businesses

1,466

City Size

Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Somerset, NJ

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Somerset, NJ offer the following education background

High School or GED

33.1%

Bachelor's Degree

25.0%

Associate's Degree

17.1%

Vocational Degree or Certification

14.8%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Somerset, NJ

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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