Call Center Representative Jobs in New Brunswick, NJ
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Client Relations Specialist (Legal)
- Trenton, NJ (24 miles from New Brunswick, NJ)
- 3 days ago
- Trenton, NJ (24 miles from New Brunswick, NJ)
- 3 days ago
Client Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...
Treasury Management Client Support Specialist
- Woodbridge, NJ (9 miles from New Brunswick, NJ)
- 4 days ago
- Woodbridge, NJ (9 miles from New Brunswick, NJ)
- 4 days ago
How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar...
Legal Client Relations Specialist
- Trenton, NJ (24 miles from New Brunswick, NJ)
- 5 days ago
- Trenton, NJ (24 miles from New Brunswick, NJ)
- 5 days ago
Client Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...
Contact Center Representative - Edison
- Edison, NJ (3 miles from New Brunswick, NJ)
- 7 days ago
- Edison, NJ (3 miles from New Brunswick, NJ)
- 7 days ago
Contact Center Representative - EdisonHMH HOSPITALS CORPORATIONEdison, New Jersey Apply ( + **Requisition #** 2024-140190 + **Shift** Day + **Status** Full Time with Benefits **Overview** Our team...
Sr Email/Chat Contact Center Representative - Banking Support
- Trenton, NJ (24 miles from New Brunswick, NJ)
- 7 days ago
- Trenton, NJ (24 miles from New Brunswick, NJ)
- 7 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
Client Support Specialist Princeton University
- Princeton, NJ (13 miles from New Brunswick, NJ)
- 11 days ago
- Princeton, NJ (13 miles from New Brunswick, NJ)
- 11 days ago
Client Support Specialist US-NJ-Princeton Job ID: 2025-20452 Type: Full-Time # of Openings: 1 Category: Information Technology Overview The Client Support Specialist provides IT software and...
HRES Contact Center Representative I - REMOTE
- Trenton, NJ (24 miles from New Brunswick, NJ)
- 11 days ago
- Trenton, NJ (24 miles from New Brunswick, NJ)
- 11 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : The HR Contact Center Representative is the primary point of contact to help triage and resolve...
Remote WorkRetention Call Center Agent - Paid Training Provided
- Roseland, NJ (24 miles from New Brunswick, NJ)
- 16 days ago
- Roseland, NJ (24 miles from New Brunswick, NJ)
- 16 days ago
Company Summary $20.50 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide Full time paid training! DISH, an EchoStar...
- Newark, NJ (22 miles from New Brunswick, NJ)
- 17 days ago
- Newark, NJ (22 miles from New Brunswick, NJ)
- 17 days ago
Answer incoming customer telephone calls and log all calls Work across multiple programs and phone lines and ability to transfer calls Promote participation in energy efficiency programs that the...
Remote WorkCall Center Associate Culinary & Nutrition The Call Center Associate will: Process room service meal orders Take phone calls for patient food and beverage requests. Assist patients with telephone...
Call Center Representative - High Call Volume
- Morristown, NJ (20 miles from New Brunswick, NJ)
- 18 days ago
- Morristown, NJ (20 miles from New Brunswick, NJ)
- 18 days ago
Don't worry if you don't have previous call center experience, we are happy to teach you! This position will be in the Call Center and be responsible for high call volumes....
- Pennington, NJ (21 miles from New Brunswick, NJ)
- 27 days ago
- Pennington, NJ (21 miles from New Brunswick, NJ)
- 27 days ago
Center Representative Shift: Monday - Friday, 8 AM - 5 PM Pay Rate: $18.50/HR We are seeking a Call Center Representative to join the Abandoned Property Team....
- Hamilton, NJ (23 miles from New Brunswick, NJ)
- 60+ days ago
- Hamilton, NJ (23 miles from New Brunswick, NJ)
- 60+ days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Contact Center Representative, Branchburg, NJ
- Branchburg, NJ (15 miles from New Brunswick, NJ)
- 45+ days ago
- Branchburg, NJ (15 miles from New Brunswick, NJ)
- 45+ days ago
Financial Resources FCU has been designated one of the Best Places to Work in NJ since 2022! At FRFCU, we are "putting people first" and that starts with our employees! Come see why our team...
- Princeton, NJ (13 miles from New Brunswick, NJ)
- 60+ days ago
- Princeton, NJ (13 miles from New Brunswick, NJ)
- 60+ days ago
Overview The Client Support Specialist provides IT software and hardware support to faculty, students, and staff at Princeton University. The Client Support Specialist must be familiar with a...
Demographic Data for New Brunswick, NJ
Moving to New Brunswick, NJ? Find some basic demographic data about New Brunswick, NJ below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in New Brunswick, NJ
Highest Education Level
Call Center Representatives in New Brunswick, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Insurance Verification
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- Collections
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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