Call Center Representative Jobs in Lawrenceville, NJ

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 18 Jobs

Client Relations Specialist (Legal)

Trenton, NJ (4 miles from Lawrenceville, NJ)
19 hours ago

Trenton, NJ (4 miles from Lawrenceville, NJ)
19 hours ago

Client Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...

Legal Client Relations Specialist

Trenton, NJ (4 miles from Lawrenceville, NJ)
2 days ago

Trenton, NJ (4 miles from Lawrenceville, NJ)
2 days ago

Client Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...

Virtual Call Center Agent - Bilingual (Spanish/English)

Warrington, PA (22 miles from Lawrenceville, NJ)
4 days ago

Warrington, PA (22 miles from Lawrenceville, NJ)
4 days ago

Reference #: REQ12157Join Dynata's Virtual Call Center team as a bilingual part-time telephone interviewer and earn extra cash remotely!We are looking for talented bilingual call center survey...

Contact Center Representative - Edison

Edison, NJ (23 miles from Lawrenceville, NJ)
4 days ago

Edison, NJ (23 miles from Lawrenceville, NJ)
4 days ago

Contact Center Representative - EdisonHMH HOSPITALS CORPORATIONEdison, New Jersey Apply ( + **Requisition #** 2024-140190 + **Shift** Day + **Status** Full Time with Benefits **Overview** Our team...

Sr Email/Chat Contact Center Representative - Banking Support

Trenton, NJ (4 miles from Lawrenceville, NJ)
4 days ago

Trenton, NJ (4 miles from Lawrenceville, NJ)
4 days ago

Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...

Call Center Representative

Warminster, PA (19 miles from Lawrenceville, NJ)
6 days ago

Warminster, PA (19 miles from Lawrenceville, NJ)
6 days ago

About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...

Client Support Specialist Princeton University

Princeton, NJ (7 miles from Lawrenceville, NJ)
8 days ago

Princeton, NJ (7 miles from Lawrenceville, NJ)
8 days ago

Client Support Specialist US-NJ-Princeton Job ID: 2025-20452 Type: Full-Time # of Openings: 1 Category: Information Technology Overview The Client Support Specialist provides IT software and...

HRES Contact Center Representative I - REMOTE

Trenton, NJ (4 miles from Lawrenceville, NJ)
8 days ago

Trenton, NJ (4 miles from Lawrenceville, NJ)
8 days ago

Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : The HR Contact Center Representative is the primary point of contact to help triage and resolve...

Remote Work

Contact Center Representative - Credit Card MT. Laurel, NJ

Mount Laurel, NJ (24 miles from Lawrenceville, NJ)
10 days ago

Mount Laurel, NJ (24 miles from Lawrenceville, NJ)
10 days ago

Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals....

Outbound Call Center Representative

Warminster, PA (19 miles from Lawrenceville, NJ)
14 days ago

Warminster, PA (19 miles from Lawrenceville, NJ)
14 days ago

About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...

Entry Level Call Center Agent

Warminster, PA (19 miles from Lawrenceville, NJ)
14 days ago

Warminster, PA (19 miles from Lawrenceville, NJ)
14 days ago

About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...

Call Center Associate

New Brunswick, NJ (20 miles from Lawrenceville, NJ)
14 days ago

New Brunswick, NJ (20 miles from Lawrenceville, NJ)
14 days ago

Call Center Associate Culinary & Nutrition The Call Center Associate will: Process room service meal orders Take phone calls for patient food and beverage requests. Assist patients with telephone...

Overnight Call Center Representative

Warminster, PA (19 miles from Lawrenceville, NJ)
17 days ago

Warminster, PA (19 miles from Lawrenceville, NJ)
17 days ago

About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...

Call Center Representative

Pennington, NJ (5 miles from Lawrenceville, NJ)
24 days ago

Pennington, NJ (5 miles from Lawrenceville, NJ)
24 days ago

Center Representative Shift: Monday - Friday, 8 AM - 5 PM Pay Rate: $18.50/HR We are seeking a Call Center Representative to join the Abandoned Property Team....

Document Control Specialist

Hamilton, NJ (3 miles from Lawrenceville, NJ)
60+ days ago

Hamilton, NJ (3 miles from Lawrenceville, NJ)
60+ days ago

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...

View all jobs

Demographic Data for Lawrenceville, NJ

Moving to Lawrenceville, NJ? Find some basic demographic data about Lawrenceville, NJ below.

Median Age

Average Household Income

Home Value vs Household Income in Lawrenceville, NJ

Local

National

Total Population

9,288,994

Number of Businesses

232,891

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Lawrenceville, NJ

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Lawrenceville, NJ offer the following education background

High School or GED

33.0%

Bachelor's Degree

25.1%

Associate's Degree

17.1%

Vocational Degree or Certification

14.8%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Lawrenceville, NJ

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Call Center Representative Related Career Advice Articles

How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »

Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »