Call Center Representative Jobs in Hoboken, NJ
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Customer Care Associate Bilingual Russian
- Brooklyn, NY (4 miles from Hoboken, NJ)
- 3 hours ago
- Brooklyn, NY (4 miles from Hoboken, NJ)
- 3 hours ago
You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, youll...
Remote Call Center Representative - Bilingual Spanish
- New York, NY (1 mile from Hoboken, NJ)
- 14 hours ago
- New York, NY (1 mile from Hoboken, NJ)
- 14 hours ago
center experience Fluent in Spanish/English Microsoft office proficient Experience working with a CRM system Excellent communication skills Responsibilities: Assist customers with orders, claims and...
Remote WorkContact Center Agent 1-Bilingual Chinese (Mostly Remote)
- New York, NY (1 mile from Hoboken, NJ)
- 17 hours ago
- New York, NY (1 mile from Hoboken, NJ)
- 17 hours ago
OverviewThis contact center agent, fully remote position provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email,...
Remote Work- New York, NY (1 mile from Hoboken, NJ)
- 1 day ago
- New York, NY (1 mile from Hoboken, NJ)
- 1 day ago
Community Healthcare Network is seeking for a Full-Time Call Center Specialist will be responsible for clear communication with callers and provide assistance that produce customer satisfaction....
Retention Call Center Representative - Bilingual
- New York, NY (1 mile from Hoboken, NJ)
- 1 day ago
- New York, NY (1 mile from Hoboken, NJ)
- 1 day ago
You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, youll have access to competitive...
Remote WorkRemote Bilingual Spanish Call Center Representative
- Long Island City, NY (4 miles from Hoboken, NJ)
- 4 days ago
- Long Island City, NY (4 miles from Hoboken, NJ)
- 4 days ago
100% REMOTE CALL CENTER REPRESENTATIVES NEEDED - BILINGUAL SPANISH OPPORTUNITY TO WORK WITH ONE OF THE LARGEST HEALTHCARE ORGANIZATIONS IN THE AREA EQUIPMENT PROVIDED JANUARY 2025 START DATE PAY RATE...
Remote WorkCall Center Representative-Family Call Center
- Queens Village, NY (14 miles from Hoboken, NJ)
- 5 days ago
- Queens Village, NY (14 miles from Hoboken, NJ)
- 5 days ago
Call Center Representative-Family Call Center The Parker Jewish Institute, located in New Hyde Park, NY, is seeking dedicated Call Center Representatives to join our team of professionals on a part...
- New York, NY (1 mile from Hoboken, NJ)
- 5 days ago
- New York, NY (1 mile from Hoboken, NJ)
- 5 days ago
University of Rochester Call Center Representative in Remote Work , New York As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better....
- Teaneck, NJ (9 miles from Hoboken, NJ)
- 5 days ago
- Teaneck, NJ (9 miles from Hoboken, NJ)
- 5 days ago
RESPONSIBILITIES: Schedule appointments for new patients, routine visits and follow-ups with the appropriate physician, and complete the new patient consultation form completely. Schedule all...
Remote Contact Center Agent I (Bilingual - French)
- New York, NY (1 mile from Hoboken, NJ)
- 6 days ago
- New York, NY (1 mile from Hoboken, NJ)
- 6 days ago
Job Description: Under general supervision, provide exceptional service to UNFCU membership and colleagues promptly and courteously within established guidelines. Build and maintain effective...
Remote WorkCall Center Representative Aesthetics & Medical Aesthetics Sales
- New York, NY (1 mile from Hoboken, NJ)
- 6 days ago
- New York, NY (1 mile from Hoboken, NJ)
- 6 days ago
Position Overview: As a Call Center Representative specializing in aesthetics and medical aesthetics sales, you will play a pivotal role in driving lead acquisition and converting inquiries into appointments...
- New York, NY (1 mile from Hoboken, NJ)
- 6 days ago
- New York, NY (1 mile from Hoboken, NJ)
- 6 days ago
Truecare Homecare Agency Call Center Operator in Brooklyn , New York Call Center Operator Employment Type Full-Time Compensation $20.00 per hour
Call Center Rep 718-676-8163 Immediate openings
- Brooklyn, NY (4 miles from Hoboken, NJ)
- 6 days ago
- Brooklyn, NY (4 miles from Hoboken, NJ)
- 6 days ago
Company located in the Marine Park section of Brooklyn seeks individuals who are outgoing, self-motivated and have a lively personality. Starting salary $16.50 + per hour plus $1000 sign on bonus!...
- New York, NY (1 mile from Hoboken, NJ)
- 7 days ago
- New York, NY (1 mile from Hoboken, NJ)
- 7 days ago
Call Center Agent, Leasing (Parker Towers) FLSA Status: Non-Exempt, Hourly Location: New York, NY Worksite Status: Remote/Hybrid Were Beam Living, a multi-family residential property management...
- Woodbridge, NJ (18 miles from Hoboken, NJ)
- 11 days ago
- Woodbridge, NJ (18 miles from Hoboken, NJ)
- 11 days ago
We have openings for call center representative, warehouse, assembly, production, forklift, machine operators, maintenance mechanics, assistant teacher, medical call center representative, receptionist...
Demographic Data for Hoboken, NJ
Moving to Hoboken, NJ? Find some basic demographic data about Hoboken, NJ below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Hoboken, NJ
Highest Education Level
Call Center Representatives in Hoboken, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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