Call Center Representative Jobs in Hopkins, MN
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Patient Accounting Call Center Representative
- Bloomington, MN (11 miles from Hopkins, MN)
- 1 day ago
- Bloomington, MN (11 miles from Hopkins, MN)
- 1 day ago
HealthPartners is hiring for a Patient Accounting Call Center Representative working in the Finance department....
- Saint Louis Park, MN (4 miles from Hopkins, MN)
- 3 days ago
- Saint Louis Park, MN (4 miles from Hopkins, MN)
- 3 days ago
Lunds & Byerlys St. Louis Park is currently hiring for a vibrant and outgoing part-time Call Center Specialist to create a sensational shopping experience for our customers! This position works a...
- Minneapolis, MN (8 miles from Hopkins, MN)
- 5 days ago
- Minneapolis, MN (8 miles from Hopkins, MN)
- 5 days ago
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000...
Service Call Center Representative
- Dellwood, MN (23 miles from Hopkins, MN)
- 5 days ago
- Dellwood, MN (23 miles from Hopkins, MN)
- 5 days ago
The Service Call Center Representative is responsible for professional scheduling of all appointments for the service department in a manner that promotes smooth flow of appointments through the service...
- Mendota Heights, MN (15 miles from Hopkins, MN)
- 5 days ago
- Mendota Heights, MN (15 miles from Hopkins, MN)
- 5 days ago
Learn more at: www.equiniti.com/us Role Summary The Call Center Representative is a vital member of our Customer Care team, responsible for taking incoming phone inquiries and providing assistance to...
Sr Email/Chat Contact Center Representative - Banking Support
- Saint Paul, MN (17 miles from Hopkins, MN)
- 9 days ago
- Saint Paul, MN (17 miles from Hopkins, MN)
- 9 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
Senior Contact Center Representative - Business Banking Support
- Saint Paul, MN (17 miles from Hopkins, MN)
- 9 days ago
- Saint Paul, MN (17 miles from Hopkins, MN)
- 9 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkBilingual Call Center Representative
- Minneapolis, MN (8 miles from Hopkins, MN)
- 11 days ago
- Minneapolis, MN (8 miles from Hopkins, MN)
- 11 days ago
Staffmark is hiring a Bilingual Call Center Representative in Minneapolis, MN. Are you experienced in customer service or call center roles and eager to advance your career?...
HRES Contact Center Representative I - REMOTE
- Saint Paul, MN (17 miles from Hopkins, MN)
- 12 days ago
- Saint Paul, MN (17 miles from Hopkins, MN)
- 12 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : The HR Contact Center Representative is the primary point of contact to help triage and resolve...
Remote Work- Burnsville, MN (16 miles from Hopkins, MN)
- 45+ days ago
- Burnsville, MN (16 miles from Hopkins, MN)
- 45+ days ago
WHO WE ARE: TruStone Financial is a full-service, member-owned credit union that provides simple yet competitive financial tools to empower our members' financial well-being. Founded by teachers...
Member Connections Specialist - Call Center Representative
- Lino Lakes, MN (21 miles from Hopkins, MN)
- 30+ days ago
- Lino Lakes, MN (21 miles from Hopkins, MN)
- 30+ days ago
Mar 14, 2025 Member Connections Specialist - Call Center Representative City & County Credit Union - Maplewood, MN business_center Full-time Salary: $20.72 - $28.66 Hourly Application Deadline: N/A...
Remote Client Support Specialist
- Minneapolis, MN (8 miles from Hopkins, MN)
- 45+ days ago
- Minneapolis, MN (8 miles from Hopkins, MN)
- 45+ days ago
An employer is looking for a highly skilled remote Client Support Specialist to support both a customer success team and a partner success team within a growing national healthcare start up. In...
Remote WorkRecruiting & Customer Care Associate (Flexible Schedule Part-Time MN Local-Remote)
- Plymouth, MN (3 miles from Hopkins, MN)
- 60+ days ago
- Plymouth, MN (3 miles from Hopkins, MN)
- 60+ days ago
Company Description SAM is a fast-growing and global sensory and consumer research consultancy. Our mission is to allow consumers a voice in the development of outstanding food, beverage, pet, and...
- Minneapolis, MN (8 miles from Hopkins, MN)
- 60+ days ago
- Minneapolis, MN (8 miles from Hopkins, MN)
- 60+ days ago
What we’re looking for: Education and Experience: Two (2) years high-volume call center experience Two (2) years Customer Service/Sales experience preferred....
- Saint Paul, MN (17 miles from Hopkins, MN)
- 90+ days ago
- Saint Paul, MN (17 miles from Hopkins, MN)
- 90+ days ago
The Call Center Associate communicates with patients, hospital staff and family members to understand and provide guidance and recommendations during the selection of meals that meet the...
Demographic Data for Hopkins, MN
Moving to Hopkins, MN? Find some basic demographic data about Hopkins, MN below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Hopkins, MN
Highest Education Level
Call Center Representatives in Hopkins, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Insurance Verification
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- Collections
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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