Call Center Representative Jobs in Southfield, MI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Troy, MI (10 miles from Southfield, MI)
- 16 hours ago
- Troy, MI (10 miles from Southfield, MI)
- 16 hours ago
Call Center Agent at Refloor At Refloor, we pride ourselves on being the Most Trusted Flooring Company in America, and we're excited to invite enthusiastic individuals to become Call Center Agents...
Animal and Customer Care Associate - Detroit
- Detroit, MI (15 miles from Southfield, MI)
- 16 hours ago
- Detroit, MI (15 miles from Southfield, MI)
- 16 hours ago
Job Title: Animal and Customer Care Associate Location: Detroit, MI Hours: Full-Time; 4 10-Hour Shifts Who We Are: Michigan Humane is a non-profit animal welfare organization dedicated to...
- Farmington Hills, MI (5 miles from Southfield, MI)
- 17 hours ago
- Farmington Hills, MI (5 miles from Southfield, MI)
- 17 hours ago
Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future....
- Troy, MI (10 miles from Southfield, MI)
- 1 day ago
- Troy, MI (10 miles from Southfield, MI)
- 1 day ago
Complete other duties and special projects as assigned What We Need: High School diploma or GED Minimum of one (1) years of professional work experience Customer service or call center experience Basic...
Call Center Representative - Livonia, MI
- Livonia, MI (9 miles from Southfield, MI)
- 1 day ago
- Livonia, MI (9 miles from Southfield, MI)
- 1 day ago
Description & Requirements Maximus is hiring a Customer Service Representative in Livonia, MI! This is a full-time, on-site position where you'll assist callers by providing case updates and...
Call Center Representative - (MI ONLY)
- Canton, MI (15 miles from Southfield, MI)
- 1 day ago
- Canton, MI (15 miles from Southfield, MI)
- 1 day ago
TEKsystems Call Center Representative - (MI ONLY) in Canton , Michigan This is a fully remote call center role supporting pharmacy operations for a major pharmaceutical retailer!...
Remote Work- Warren, MI (15 miles from Southfield, MI)
- 2 days ago
- Warren, MI (15 miles from Southfield, MI)
- 2 days ago
Ready to put your highly in-demand customer service skill set into practice in a fast-paced environment? If you’re an experienced professional who has demonstrated people skills, loves...
Animal and Customer Care Associate - Westland
- Westland, MI (12 miles from Southfield, MI)
- 2 days ago
- Westland, MI (12 miles from Southfield, MI)
- 2 days ago
Job Title: Animal and Customer Care Associate Location: Westland, MI Hours: Full-Time; 4 10-Hour Shifts Who We Are: Michigan Humane is a non-profit animal welfare organization dedicated to...
Contact Center Representative - Direct Lending Sup - 17106
- Troy, MI (10 miles from Southfield, MI)
- 4 days ago
- Troy, MI (10 miles from Southfield, MI)
- 4 days ago
Job Requirements: High School Diploma, GED or Foreign Equivalent Required 1 year customer service, mortgage industry, or call center experience Mortgage experience preferred Sales experience preferred...
Parking Call Center Representative
- Detroit, MI (15 miles from Southfield, MI)
- 6 days ago
- Detroit, MI (15 miles from Southfield, MI)
- 6 days ago
Job Summary: The Call Center Representative is responsible for answering the telephones/parking kiosk support calls during events throughout the District Detroit, ensuring guest can find and gain access...
- Troy, MI (10 miles from Southfield, MI)
- 6 days ago
- Troy, MI (10 miles from Southfield, MI)
- 6 days ago
Information about our comprehensive total rewards package can be found...
- Auburn Hills, MI (9 miles from Southfield, MI)
- 7 days ago
- Auburn Hills, MI (9 miles from Southfield, MI)
- 7 days ago
JOB DETAILS Job Details Contact Center Agent Tier 2 Job Code Number 284870041 Job Description Contact Center Agent Tier 2 The office is currently located in Auburn Hills and relocating to...
Client Relations Specialist - Bookkeeping and Tax
- Warren, MI (15 miles from Southfield, MI)
- 16 days ago
- Warren, MI (15 miles from Southfield, MI)
- 16 days ago
Client Relations Specialist - Bookkeeping and Tax RemoteBookkeeping & Tax ServicesFull time Warren, Michigan, United States Description This is a fully and permanently remote work from home...
Remote WorkCall Center Representative - Park Medical, Southfield - McLaren Careers
- Southfield, MI
- 20 days ago
- Southfield, MI
- 20 days ago
The Call Center Representative must strive to resolve calls efficiently and satisfactorily with minimum follow-up required....
Call Center Representative - Park Medical, Southfield
- Southfield, MI
- 21 days ago
- Southfield, MI
- 21 days ago
The Call Center Representative must strive to resolve calls efficiently and satisfactorily with minimum follow-up required....
Demographic Data for Southfield, MI
Moving to Southfield, MI? Find some basic demographic data about Southfield, MI below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Southfield, MI
Highest Education Level
Call Center Representatives in Southfield, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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